Hello Chris
Kirsten is still waiting to hear from our developers on whether they can
recreate the July issue of Easy Cook and will be in touch as soon as she has a
response.
Unfortunately we didn't receive the THES last week and are chasing. The TES did
arrive, but is corrupted. Again, our developers are working on it. We are
conscious that it's a recurring problem and are in contact with the publisher
to resolve.
Our email system is designed to send at specific times of the day, and look for
specific titles on their issue dates. The timings are partly designed to
ensure we send the later editions of evening papers. So, although titles may
arrive on the website, they won't be emailed out immediately, but will fall
into the next scheduled send time on their assigned issue date. Flight
International has arrived early, and is usually scheduled to email on
Wednesdays, so you should receive it tomorrow morning. We will look at
bringing the issue date forward to Tuesdays, if the content continues to arrive
earlier.
Thanks
Alison
Alison Long
Reading Services Senior Manager, RNIB Newsagent & Load2Learn
Solutions Team
RNIB (Royal National Institute of Blind People)
Bakewell Road
Orton Southgate
Peterborough
PE2 6XU
Tel: 01733 375178
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-----Original Message-----
From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On Behalf Of
Chris James
Sent: 04 August 2015 11:53
To: Mailbox, Newsagent
Cc: ntnm@xxxxxxxxxxxxx
Subject: [ntnm] Service Problems
Importance: High
Hi Kirsten
I write regarding my e-mail of Saturday 1 August 2015 regarding a missing
publication, namely BBC Easy Cook July issue, to which I am still awaiting a
response from you. Since then your website has been updated with the September
issue of this publication, so what has happened to the July/August issue of
this publication?
The Times Educational Supplement and The Times Higher Educational Supplement
were not received by e-mail last Friday, and neither have they been updated on
your website. What is the problem?
Today your website has been updated with Flight International, but I have not
received my copy by e-mail.
An update into the problems with your service would be appreciated.
Regards
Chris
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