I've found a clue in this but not sure what it means. The normal.dot seems to have been changed by a free software named ReadPlease which is used by 3 or 4 of the people who are also using the template for the manuals. I'm going to uninstall that particular piece of software and copy a new normal.dot to the system and see what happens. Is there anything else y'all can think of I should probably do as well? Thanks. /glenda -----Original Message----- From: Glenda Wells=20 Sent: Friday, May 27, 2005 08:54 AM To: 'mso@xxxxxxxxxxxxx' Subject: Weird Word Yesterday a co-worker came to me in a complete panic. A document she was working on in Word 2002 would not save. The error said there was not enough disk space. We often have that problem on our Windows network but this time it turned out we had plenty of room. We attempted to save it to the local disk which had 27 gb free. We attempted to save it to a removable drive of 1 gb. Task Manager showed her system was 100% used. I opened a new blank document and tried to copy/paste the offending document to it but that didn't work. Ditto Notepad, and Wordpad. The paste operation would not happen. However, I was able to give the new doc a name and save it alright. Before saving, the title of the new Word doc said Document 45. My co-worker said she had only been working on that particular document and had opened Word only 3 times that day. I went to another computer and was able to open a read only copy of the document and save it to that local drive. I noticed there were 33 tmp files with a tilde in the title. The time stamp and size of these tmp files indicated they were the result of frequent saves through the course of the day, although the last 8 or 9 all had the exact file size and none of the changes during the past hour or so had been saved. I was able to open those and saved the most recent one to the other local drive as well as to the newtork drive. Back at her machine, Dell Laptop, Windows XP Pro, 256 kb RAM, I force closed all of her user processes, including McAfee anti-virus, the Office Toolbar, Outlook and Word. Then I re-opened a new Word (Document 1) and recovery was able to restore the entire document without any loss...thank goodness. I saved this both locally and on the network.=20 The document is 189 pages and is a template of mostly tables with the "click here" block for entering custom text. The template is in use by several people in the department creating other documents and is widely used at other schools. Any thoughts as to what might have gone wrong and/or what we might do to prevent it? These documents ultimately will be our policies and procedures manuals. /glenda ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx with the word "unsubscribe" (without the quotes) in the subject line. Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************