Outlook XP has a feature that first appeared in Outlook 2000 as a Security Enhancement. In the 2000 version, you had little to no control unless you were the administrator of the Exchange system Outlook was attaching to...and that was the catch; the only way to control it was through a form served from Exchange. Standalone users were SOL. That *feature* caused Outlook to block access to attachments in an effort to stop it from having its name changed to Microsoft Virus Engine 2000. In the XP version (or if you apply Office 2000 SP3 to your Office 2000 clients), you can either manually control these settings by changing some values in the registry (details at http://www.slipstick.com/outlook/esecup/getexe.htm) or use Ken Slovak's handy Outlook Add-In from http://www.slovaktech.com/attachmentoptions.htm . I recommend the latter if your user is not centrally administered so that he/she may control which attachment types to block and which to allow access to. If you do go and use this tool, it is a fair thing to offer Ken a donation for fixing what MS should have done in the first place!<g> Greg Chapman http://www.mousetrax.com "Counting in binary is as easy as 01, 10, 11! With thinking this clear, is coding really a good idea?" > -----Original Message----- > From: mso-bounce@xxxxxxxxxxxxx > [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf Of Ivan Dix > Sent: Monday, December 30, 2002 6:42 PM > To: mso@xxxxxxxxxxxxx > Subject: [mso] Outlook won't open attachments > > > We have a new Dell computer running XP, both office and OS. When we > receive an email with an attachment, we get the message that > "access denied to the attachment" or something that sounds like that. > Sorry for being a little vague, but it's on someone's computer and > he's trying to explain this to me over the phone! > > He also has Norton Anti-virus, which came installed on the computer > from Dell. > > I'm going there tomorrow morning and would really appreciate any > thoughts or ideas on things to look for!!! > > I know, in the past, I have seen Norton prevent sending or receiving > email, but this message about access denied is new to me. > > Thanks for any suggestions!! > > Ivan > Boys & Girls Clubs of Greater San Diego > > ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx?Subject=unsubscribe Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************