As this involves hardware (printer/scanner) and also Office applications, I asked Linda before posting if she thought this was ok for MSO since my problems seem to be MS Office related to this printer. I have an All-in-1 Epson CX6400 scanner/printer (not a fax). This is my replacement sent to me from Epson to replace the original printer, which was jamming all the time. By jamming, I mean paper was continuously feeding through, whether or not I was actually printing. Only turning the printer off stopped the feeding. So Epson graciously replaced it. Whereas before, MS Office worked well with the printer, however now, this particular printer/scanner acts like it is partially working with MS Office applications the affected applications. Now the quirky/weird behavior: 1. It will NOT print from Word. 2. It will NOT print from Excel 3. It will NOT print from Outlook, however, 4. I will NOT print from Microsoft Paint. 5. It will NOT print from Access. 6. It will NOT print from Power Point. 7. It WILL print an email from Eudora. 8. It WILL print PDF attachments in Eudora just fine. 9. It WILL print from Adobe Photo Shop +sometimes+. 10. It WILL print from Lotus 123. This does not make sense, at least, not to me. Why does it apparently work with non-Office applications but work with everything else? Looking at the above, it acts if it does not want to print from the Office family. Why not print anything in the Office family? Any ideas? (I need to print in Word, Excel and Power Point as soon as I can.) I just can't get over it printing PDF files only if they are attached in Eudora. I am using Windows XP Pro. I have and use Norton 2004. It is updated daily at midnight. I run Spybot once a week. The driver for CX6400 is from Epson, supposedly for Windows XP. Does anyone see anything obvious that I have missed in troubleshooting? I have tried to print several test pages which fail for me, but however it prints in -some- applications. Any ideas? I would be grateful for some suggestions for anything I overlooked. I have had one person say it is Office's fault, but I disagree. Office printed just fine on the previous machine, but not this one. Thank you. Robert ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx with the word "unsubscribe" (without the quotes) in the subject line. Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************