So far, so good.
TF
On 21/02/2018, at 4:00 PM, Russell Solowoniuk <rsolowoniuk@xxxxxxxxx> wrote:
Hey TF. Yes, absolutely you were correct.
Thanks for steering me in the right direction.
Hope you are enjoying your new iMac as much as I am mine.
Russell
On Feb 19, 2018, at 11:16 PM, Kelvin Falconer <tusciafalconer@xxxxxxxxxxxx>
wrote:
OK, so my suspician the problem was with the router was correcct.
TF
On 20/02/2018, at 6:21 PM, Russell Solowoniuk <rsolowoniuk@xxxxxxxxx> wrote:
Hi TF,
I logged in to my router settings by going to Safari and typing the address
of my router, it will be something like 192.168.0.255. My router has a
feature called “Smart Steering”, which combines Bothe the 2.4 G and 5 G
bands, and shows them as one band. The router then switches between bands
as necessary. I turned off Smart Steering, and then was able to choose
either band independently. Then you can change the channel each band uses
in the WIFI setting of your router.
Hope this helps.
Russell
On Feb 19, 2018, at 12:22 PM, Kelvin Falconer
<tusciafalconer@xxxxxxxxxxxx> wrote:
Russell, where and how did you make this band change ?
TF
On 20/02/2018, at 5:21 AM, Russell Solowoniuk <rsolowoniuk@xxxxxxxxx>
wrote:
Hi everyone,
Just thought I’d update the list regarding my issues with my iMac
dropping Internet connections after waking from sleep. I did a bit more
Googling and found a lot of people who had Telus as their service
provider were having issues keeping WIFI connections on the 5G band. I
tried switching to the 2.4G band, and the issue was solved. I then
contacted Telus to see if we could figure out why the 5G band kept
dropping connection. The person there changed the channel of the 5G band,
and now all is well on both the 2.4G and 5G bands.
Thanks all.
Russell
On Feb 15, 2018, at 10:20 PM, Russell Solowoniuk <rsolowoniuk@xxxxxxxxx>
wrote:
Hi,
Yes, WIFI is at the top. Others have suggested removing all the
available networks and then re-connecting to my network but this didn’t
help. Another suggestion was to delete some network configuration files,
but again, this didn’t fix the issue.
I don’t think this was happening in Sierra. I re-installed High Sierra
last weekend, but this didn’t help. I didn’t do a clean install, so may
try that next.
Thanks for your help.
Russell
On Feb 15, 2018, at 8:46 PM, Kelvin Falconer
<tusciafalconer@xxxxxxxxxxxx> wrote:
In system preferences network, under the services list, is wifi at the
top, if not move it there.
TF
On 16/02/2018, at 4:09 PM, Russell Solowoniuk <rsolowoniuk@xxxxxxxxx>
wrote:
Hi TF,
Yes, I thought it was you who had the same system.
That’s what I’ve been doing when I get disconnected from WIFI, turn
WIFI off and then back on again. I did try unplugging my modem to
reset it, but that didn’t fix the issue. A Google search finds many
others having this issue, not necessarily with an iMac 2017, but most
seem to be running High Sierra. I just want to make sure it’s not a
hardware issue, but Apple seems not very helpful. I sent them a log
file so they could pass it on the the engineers, and now they want me
to try things like turning off Bluetooth, disabling Handoff, etc.
Disabling Handoff did nothing to fix the issue.
I’ll keep plugging away at this and see if I can get it resolved.
Oh, BTW: Do you know if Apple Care has in-home support? I really don’t
feel like packing up my iMac and taking it to an Apple Store, but it’s
beginning to look like that may be my only option.
Thanks TF.
Russell
On Feb 15, 2018, at 7:48 PM, Kelvin Falconer
<tusciafalconer@xxxxxxxxxxxx> wrote:
Russell, I believe I have the same iMac 21.5". I get a few
disconnections, not often, not as often as you are getting.
If it happens I would go into the extra menus into wifi, turn it off
then go back in and turn it on again.
Only other suggestion is to turn your wifi router completely off,
disconnecting the power plug for 30 seconds then turn it on again,
this may reset any errors in the modem.
I am using bluetooth keyboard and mouse is connected though I don't
use it.
I suspect the router/modem and suggest you ensure the problem is not
with that rather than your iMac.
Can you hardwire connect to the router ?
TF
On 16/02/2018, at 3:39 PM, Russell Solowoniuk
<rsolowoniuk@xxxxxxxxx> wrote:
Hi all,
I know at least one other person on this list has the same iMac I
just purchased last June, an iMac 2017. I’m having issues where my
WIFI keeps disconnecting. It shows as being connected when I look at
the WIFI icon in menu extras, but I am not able to connect to the
Internet or send/receive email. It first only happened when waking
my iMac from sleep, but now it seems to be disconnecting randomly,
while I’m using my Mac. I can’t pin down exactly when this issue
began. I didn’t have this issue when I purchased my iMac last June,
and I don’t think it started when I first installed High Sierra, but
I think perhaps one of the High Sierra updates may be the culprit.
I’ve been on the phone with Apple quite a few times with no
resolution. On my last call they wanted me to turn off Bluetooth and
see if the issue went away, but I don’t have access to a wired
keyboard, so wasn’t able to do that.
Has anyone else experienced this issue, and, if so, have you found a
fix?
Thanks in advance.
Russell>
Click on the link below to go to our homepage.
http://www.icanworkthisthing.com
Manage your subscription by using the web interface on the link
below.
//www.freelists.org/list/macvoiceover
Users can subscribe to this list by sending email to
macvoiceover-request@xxxxxxxxxxxxx
with 'subscribe' in the Subject field OR by logging into the Web
interface at //www.freelists.org/list/macvoiceover
Click on the link below to go to our homepage.
http://www.icanworkthisthing.com
Manage your subscription by using the web interface on the link
below.
//www.freelists.org/list/macvoiceover
Users can subscribe to this list by sending email to
macvoiceover-request@xxxxxxxxxxxxx
with 'subscribe' in the Subject field OR by logging into the Web
interface at //www.freelists.org/list/macvoiceover
Click on the link below to go to our homepage.
http://www.icanworkthisthing.com
Manage your subscription by using the web interface on the link below.
//www.freelists.org/list/macvoiceover
Users can subscribe to this list by sending email to
macvoiceover-request@xxxxxxxxxxxxx
with 'subscribe' in the Subject field OR by logging into the Web
interface at //www.freelists.org/list/macvoiceover
Click on the link below to go to our homepage.
http://www.icanworkthisthing.com
Manage your subscription by using the web interface on the link below.
//www.freelists.org/list/macvoiceover
Users can subscribe to this list by sending email to
macvoiceover-request@xxxxxxxxxxxxx
with 'subscribe' in the Subject field OR by logging into the Web
interface at //www.freelists.org/list/macvoiceover
Click on the link below to go to our homepage.
http://www.icanworkthisthing.com
Manage your subscription by using the web interface on the link below.
//www.freelists.org/list/macvoiceover
Users can subscribe to this list by sending email to
macvoiceover-request@xxxxxxxxxxxxx
with 'subscribe' in the Subject field OR by logging into the Web
interface at //www.freelists.org/list/macvoiceover
Click on the link below to go to our homepage.
http://www.icanworkthisthing.com
Manage your subscription by using the web interface on the link below.
//www.freelists.org/list/macvoiceover
Users can subscribe to this list by sending email to
macvoiceover-request@xxxxxxxxxxxxx
with 'subscribe' in the Subject field OR by logging into the Web
interface at //www.freelists.org/list/macvoiceover
Click on the link below to go to our homepage.
http://www.icanworkthisthing.com
Manage your subscription by using the web interface on the link below.
//www.freelists.org/list/macvoiceover
Users can subscribe to this list by sending email to
macvoiceover-request@xxxxxxxxxxxxx
with 'subscribe' in the Subject field OR by logging into the Web
interface at //www.freelists.org/list/macvoiceover
Click on the link below to go to our homepage.
http://www.icanworkthisthing.com
Manage your subscription by using the web interface on the link below.
//www.freelists.org/list/macvoiceover
Users can subscribe to this list by sending email to
macvoiceover-request@xxxxxxxxxxxxx
with 'subscribe' in the Subject field OR by logging into the Web
interface at //www.freelists.org/list/macvoiceover
Click on the link below to go to our homepage.
http://www.icanworkthisthing.com
Manage your subscription by using the web interface on the link below.
//www.freelists.org/list/macvoiceover
Users can subscribe to this list by sending email to
macvoiceover-request@xxxxxxxxxxxxx
with 'subscribe' in the Subject field OR by logging into the Web
interface at //www.freelists.org/list/macvoiceover
Click on the link below to go to our homepage.
http://www.icanworkthisthing.com
Manage your subscription by using the web interface on the link below.
//www.freelists.org/list/macvoiceover
Users can subscribe to this list by sending email to
macvoiceover-request@xxxxxxxxxxxxx
with 'subscribe' in the Subject field OR by logging into the Web
interface at //www.freelists.org/list/macvoiceover
