Hi,
Yes, WIFI is at the top. Others have suggested removing all the available
networks and then re-connecting to my network but this didn’t help. Another
suggestion was to delete some network configuration files, but again, this
didn’t fix the issue.
I don’t think this was happening in Sierra. I re-installed High Sierra last
weekend, but this didn’t help. I didn’t do a clean install, so may try that
next.
Thanks for your help.
Russell
On Feb 15, 2018, at 8:46 PM, Kelvin Falconer <tusciafalconer@xxxxxxxxxxxx>
wrote:
In system preferences network, under the services list, is wifi at the top,
if not move it there.
TF
On 16/02/2018, at 4:09 PM, Russell Solowoniuk <rsolowoniuk@xxxxxxxxx> wrote:
Hi TF,
Yes, I thought it was you who had the same system.
That’s what I’ve been doing when I get disconnected from WIFI, turn WIFI off
and then back on again. I did try unplugging my modem to reset it, but that
didn’t fix the issue. A Google search finds many others having this issue,
not necessarily with an iMac 2017, but most seem to be running High Sierra.
I just want to make sure it’s not a hardware issue, but Apple seems not very
helpful. I sent them a log file so they could pass it on the the engineers,
and now they want me to try things like turning off Bluetooth, disabling
Handoff, etc. Disabling Handoff did nothing to fix the issue.
I’ll keep plugging away at this and see if I can get it resolved.
Oh, BTW: Do you know if Apple Care has in-home support? I really don’t feel
like packing up my iMac and taking it to an Apple Store, but it’s beginning
to look like that may be my only option.
Thanks TF.
Russell
On Feb 15, 2018, at 7:48 PM, Kelvin Falconer <tusciafalconer@xxxxxxxxxxxx>
wrote:
Russell, I believe I have the same iMac 21.5". I get a few disconnections,
not often, not as often as you are getting.
If it happens I would go into the extra menus into wifi, turn it off then
go back in and turn it on again.
Only other suggestion is to turn your wifi router completely off,
disconnecting the power plug for 30 seconds then turn it on again, this may
reset any errors in the modem.
I am using bluetooth keyboard and mouse is connected though I don't use it.
I suspect the router/modem and suggest you ensure the problem is not with
that rather than your iMac.
Can you hardwire connect to the router ?
TF
On 16/02/2018, at 3:39 PM, Russell Solowoniuk <rsolowoniuk@xxxxxxxxx>
wrote:
Hi all,
I know at least one other person on this list has the same iMac I just
purchased last June, an iMac 2017. I’m having issues where my WIFI keeps
disconnecting. It shows as being connected when I look at the WIFI icon in
menu extras, but I am not able to connect to the Internet or send/receive
email. It first only happened when waking my iMac from sleep, but now it
seems to be disconnecting randomly, while I’m using my Mac. I can’t pin
down exactly when this issue began. I didn’t have this issue when I
purchased my iMac last June, and I don’t think it started when I first
installed High Sierra, but I think perhaps one of the High Sierra updates
may be the culprit. I’ve been on the phone with Apple quite a few times
with no resolution. On my last call they wanted me to turn off Bluetooth
and see if the issue went away, but I don’t have access to a wired
keyboard, so wasn’t able to do that.
Has anyone else experienced this issue, and, if so, have you found a fix?
Thanks in advance.
Russell>
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