tim, i have found a better way is to go to the apple page www.apple.com/support and then there find the contact number and call and tell them what you are concerned with and would like a responce back. that part is very inportant. when i do this i get a email with in 48 hours from a support person concerning the issue. From: macvoiceover-bounce@xxxxxxxxxxxxx [mailto:macvoiceover-bounce@xxxxxxxxxxxxx] On Behalf Of Tim Burgess Sent: Tuesday, June 21, 2011 07:03 To: macvoiceover@xxxxxxxxxxxxx Subject: [macvoiceover] Contacting Apple Hi, I sent a message to accessibility@xxxxxxxxx a couple of weeks ago, but have heard nothing since - no acknowledgement or bounce notification. Am I right in using this address to raise accessibility-related issues for Apple products? Best wishes. Tim Burgess Raised Bar Ltd Phone: +44 (0)1827 719822 Don't forget to vote for improved access to music and music technology at http://www.raisedbar.net/petition.htm