Oops, I forgot: "It [does] get[...] [very] tedious [to] try[...] to tell a customer _why_ [my emphasis. JLS] his compressor shorted to ground when he [or worse, she. JLS] doesn't know what a compressor is or does [important distinction here, ontological versus teleo-functional] or what shorted means [more like a semantics question]." Re-reading, Geary's face is also saved by the fact that he may be kindly interested in not having the customer's compressor shorted to ground _again_ and thus in need to _explain_ her *why* it did. I cannot think of other reason why she'd _need_ to know otherwise. Cheers, JLS **************************************Check out AOL's list of 2007's hottest products. (http://money.aol.com/special/hot-products-2007?NCID=aoltop00030000000001)