[JA] ISP satisfaction, Consumer's Reports, September 2001
- From: thepccat@xxxxxxxx
- To: netzero@xxxxxxxxxxxxxxx, internet-l@xxxxxxxxxxxxxxx,freenet@xxxxxxxxxxxxx, juno_accmail@xxxxxxxxxxxxxxxxx
- Date: Fri, 17 Aug 2001 11:09:46 -0700
Consumer Reports surveyed 1,640 dial-up users and rated various ISPs on
consumer satisfaction. To read the report, you'll have to buy the
magazine's September issue or subscribe to the Web site ($3.95/month),
but CNet summarizes the results.
Consumer Reports: http://www.consumerreports.org/main/home.jsp
CNet: http://news.cnet.com/news/0-1005-200-6833144.html
[extracts from CNet]
------
Based on a possible 100 points for perfection in all aspects of service,
the rankings of the eight providers examined by the magazine were as
follows: AT&T WorldNet, with 78 points; BellSouth, 76; EarthLink, 76;
Prodigy, 73; Qwest Communications' Qwest.net, 70; AOL, 68; CompuServe,
67; and MSN, 67. The survey guidelines state that differences of five
points or more are considered significant.
MSN got the survey's lowest overall rating, due to dissatisfaction with
e-mail, technical support and reliability of its dial-up connections...
"If you're paying $20 for a busy signal it's not going to make you a
happy camper."
"What seemed to matter most was being able to get online in a hurry and
stay online without being kicked off."
- Sixty percent of AOL users answering the survey reported an
interruption in their connection during the previous month, the worst
rating among all ISPs examined, Heim said.
- Users of AOL-owned CompuServe rated it next-worst for dropped
connections, Heim said.
- Conversely, just 33 percent of AT&T WorldNet and EarthLink services
reported similar disconnections, he said
AT&T WorldNet was the top choice for connection speed and reliability and
offered the best array of low-cost plans. Users also gave AT&T's e-mail
service highest ratings.
Technical-support assessments also favored the higher-rated providers and
panned AOL, CompuServe and MSN
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my comments:
[1] if you can stomach the spyware, ATT WorldNet [aren't they the folks
with the $5 150 hour service?]seems to be a low price winner of this
survey...
[2] your results may vary, depending on location, etc.
thepccat
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