Use alt + N to get to the bar and then hit spacebar to open the context menu and select download file. It's not uncommon for it to come up. It has on the NLS site from time to time for me as well. Rick ----- Original Message ----- From: p.wildcat1234@xxxxxxxxx To: jfw@xxxxxxxxxxxxx Sent: Sunday, September 07, 2008 11:09 PM Subject: video problem Hi Missy the problem is not with the video card. The thing is that internet explorer brings up the information bar because it wants to know if you really want to download a file. You never know it could be a virus and it brings that information bar up for a reason so don't think it is the video card.