Hello everyone I am looking for some assistance with a problem I am having regarding the install of jaws 6.2. A few days ago I tried installing the free downloadable update and since then my computer has not been working correctly and my mind has been becoming more overworked. The problem is such that the insert f7 for links does not work or other key jfw functions such as access to the jfw menu options. I have also been getting visual basic errors which refer me to the application developer but after being on the phone with them for two days and about six hours they cant't seem to fix the problem either. I have installed the software several times over and used the repair feature, but nothing works. It is frusterating as I type this message every word is repeated. Please help me. At this point I can't use my computer for much and I am wanting to go back to jaws 5 which I would have to reinstall as I removed it from my computer. jfw tec support seems to think there is a program which is conflicting with jaws on start up, but my start menu is empty. Also one tec person suggested I get my windows xp home updated and install a spywhere program but I don't know how to do any of this or even if that's the issue?