Yahoo and the Graphic
- From: Bruce Toews <coke_drinker@xxxxxxxx>
- To: jfw@xxxxxxxxxxxxx
- Date: Wed, 28 Jan 2004 22:10:08 -0600 (CST)
Look folks, I will say this one more time.
First, empty subject lines are not appropriate for the list. Second, the
discussion of the graphic is not appropriate. I will start puppting people
of moderator status if this thread is not immediately stopped.
Bruce
--
Bruce Toews
E-Mail and MSN/Windows Messenger: coke_drinker@xxxxxxxx
Web Site (including info on my weekly commentaries): http://www.ogts.net
For the best oldies anywhere go to http://www.treasureislandoldies.com
On Wed, 28 Jan 2004, Grant Hardy wrote:
> I totally don't want to criticize Pickrell and others for the valuable
> advice we get here. But Yahoo!'s objective for their word in the picture is
> so that a machine cannot automatically register for a Yahoo! account.
> 0spam's method, though easier for us, is not secure and a machine could
> still register for a Yahoo! account if they used this method. Here is the
> response I got back:
>
> Hello Grant,
>
> Thank you for writing to Yahoo! Account Services.
>
> At this time Yahoo! does not have a means of bypassing the word
> verification image for visually impaired users, aside from contacting
> Customer Care. We are exploring other alternatives, but unfortunately,
> some of those alternatives recreate the very problem we are trying to
> solve. We are aware of your concern and we want you to know that we are
> currently working on this problem.
>
> During account registration, visually impaired users are directed to the
> following "feedback" form:
>
> http://add.yahoo.com/fast/help/us/edit/cgi_access
>
> The URL for this form is provided in hidden text on the registration
> form that is machine-readable but not visible on the page. After the
> user has completed the form, a Yahoo! representative will call the user
> and complete the registration process over the phone. The user will
> also receive a response containing a toll free number specifically
> dedicated to registration for visually impaired users. We are working
> on streamlining this process for faster turn around time and greater
> convenience for the user.
>
> When joining or creating a Yahoo! Group, below the word verification
> image there is a link that says "If you can not see this image click
> here." Clicking on this link will enable a popup window with an
> explanation of the word verification image as well as white-on-white
> text that points visually impaired users to the following feedback form:
>
> http://add.yahoo.com/fast/help/us/groups/cgi_vi
>
> After submitting the form, the user will be contacted by a Yahoo! Groups
> Customer Care representative via email for the information necessary to
> complete the process.
>
> You are free to distribute the above URLs to anyone who can benefit from
> them, and we encourage you to do so. However, we do want to mention
> that we hid the text on the pages because we found a number of users
> were taking advantage of a service meant only for our visually impaired
> users. That caused a delay in helping the very users the feedback forms
> were intended for.
>
> We hope you find the above solution workable for you and other visually
> impaired users, and we hope they do register and take advantage of all
> the features Yahoo! has to offer.
>
> Thank you again for contacting Yahoo! Customer Care.
>
> Regards,
>
> Yahoo! Customer Care
>
> For assistance with all Yahoo! services, please visit:
>
> http://help.yahoo.com/
>
>
> -----Original Message-----
> From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx]On Behalf Of
> Andrew Edgcumbe
> Sent: Tuesday, January 27, 2004 2:01 PM
> To: jfw@xxxxxxxxxxxxx
> Subject: Re:
>
> Hi Rebecca and list members
>
> I did complain once about this issue.
>
> Yahoo said that they did have some complaints about the picture.
>
>
> If anybody wants the email address to complain to yahoo please email me off
> list.
>
> I feel if everybody on this list complains maybe they will listen.
>
> Andrew
>
>
> ----- Original Message -----
> From: "Pickrell, Rebecca M." <rebecca.pickrell@xxxxxxx>
> To: "Blind College Students (E-mail)"
> <BlindVIcollegeStudents@xxxxxxxxxxxxxxx>; "Blindtech (E-mail)"
> <blindtech@xxxxxxxxxxxxxxx>
> Cc: "Jfwlite (E-mail)" <JFWlite@xxxxxxxxxxxxxxx>; "JAWS and employment
> (E-mail)" <jfw-employment@xxxxxxxxxxxxxxx>
> Sent: Tuesday, January 27, 2004 1:14 PM
> Subject: FW:
>
>
> > Hi folks. Here is the response I got from 0 spam along with my question.
> >
> > These guys seem like good people.
> >
> > -----Original Message-----
> > From: Jeff Anderson [mailto:support@xxxxxxxxx]
> > Sent: Tuesday, January 27, 2004 11:12 AM
> > To: Pickrell, Rebecca M.
> > Subject: Re:
> >
> >
> > The link is white as well as the background, so it can not be seen by
> > regular people. I could try to contact Yahoo and Hotmail about
> implementing
> > this.
> >
> > Regards,
> >
> > Jeff Anderson
> >
> > ----- Original Message -----
> > From: "Pickrell, Rebecca M." <rebecca.pickrell@xxxxxxx>
> > To: <support@xxxxxxxxx>
> > Sent: Tuesday, January 27, 2004 11:55 AM
> >
> >
> > > Hi. I want to compliment 0 spam on its varification method.
> > >
> > > The link that blind people can click on which then allows the
> varification
> > > code to be emailed to the sender is wonderful. I wish Yahoo and
> Microsoft
> > > along with a number of others would employ your method. As it stands
> now,
> > > Yahoo's method is of no help since they do not respond to phone calls
> and
> > > email and Microsoft's varification (an audio of the word that needs to
> be
> > > entered) is so garbled as to be nearly useless.
> > >
> > > If you don't mind sharing with me, how do you make the link so that only
> > > screen-readers can use it?
> > >
> > > If this information is proprietory, would you mind sharing your idea
> with
> > > engineers at Yahoo and Microsoft?
> > >
> > > Thanks
> > >
> > > Rebecca Pickrell
> > > phone: 703-633-8300 x4582
> > > email: rebecca.pickrell@xxxxxxx
> > >
> > >
> > >
> >
> > --
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>
>
>
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>
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>
>
>
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