Re: Reading Ebooks with Adobe
- From: "Tom Lange" <trlange@xxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Thu, 15 Feb 2007 12:53:06 -0800
Hi,
I had the same problem with an e-book that I bought and downloaded from Barnes
& Noble. After discovering that the PDF e-book was inaccessible because of the
security settings, I called up Barnes & Noble, demanding a refund. The lady
that I spoke to was rude and obnoxious but eventually said that she'd honor my
request, "just this time only". That experience, quite frankly, has made me
shy away from buying books online, as I don't want to run into that kind of
trouble again and don't have the patience to deal with people like this lady
who was absolutely clueless and who didn't give a damn about the needs of the
blind customer with respect to accessibility. I've written off Barnes & Noble.
Tom
----- Original Message -----
From: Gary King
To: jfw@xxxxxxxxxxxxx
Sent: Thursday, February 15, 2007 11:18 AM
Subject: Re: Reading Ebooks with Adobe
Robbie,
When creating .PDF documents such as EBooks, authors can set various
restrictions on these documents including restricting accessibility with access
technology. Apparently, the EBook you downloaded is protected in this way.
You could complain to the publisher and ask that this protection be removed,
but probably you are just out of luck. If you put out some money for the book,
you should at least request a refund if they won't make the book accessible.
Gary King
w4wkz@xxxxxxxx
----- Original Message -----
From: Robbie Curtis
To: jfw@xxxxxxxxxxxxx
Sent: Saturday, February 10, 2007 5:51 PM
Subject: Reading Ebooks with Adobe
Need some help guys:
Today I downloaded an ebook from ebookmall.com. I got as far as
downloading the file and got this message:
Alert: Protection Failure
Can someone please tell me what I need to do to correct this problem? What
settings does Adobe need to be on? I am using Adobe 7 and JAWS 7.1.
Thanks in advance.
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