You may have an earlier version of flash player on your computer, and the Adobe flash player won't install on top of earlier versions so it blocks the installation. To uninstall the previous version, get The tool http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157 The flash player is here http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash . ----- Original Message ----- From: Anthony Hodgetts To: jfw@xxxxxxxxxxxxx Sent: Sunday, June 15, 2008 3:25 PM Subject: Questions on Outlook and Flash I am wondering if anyone has any suggestions on how to make outlook the latest version work the best with Jaws 9.0? I did read the help file, but figure users are a better resource. Also wonder if you know of any way I can get Flash player 9. I cant seem to get it from the web site, is it small enough for someone to send it to me so Ican install it from an exe file? Thanks. Anthony from Alberta Canada And yes, for the person having trouble with Jaws, and thinking of upgrading to Jaws proffessional it will cost more it cost me $340 directly from Jaws in Florida for the upgraded Jaws that included 2 upgrades though. So it was actually only $140.