Hi, Yesterday, I had to compose an email which required me to gather some info and put it on the jaws clipboard. Later, I tried to reply directly to a sender using the keystrokes of inssert + shift + R and jaws went silent. I had to use narrator to find out that the dialog box asking to delete the contents of the clipboard was there. Once I replied to that, jaws came back. Thinking this was strange I decide to test it again immediately and it worked just fine. then I gathered some info and copied it to the jaws clipboard and it did it again. I can just hit the letter y or n without verbal feedback and then jaws works fine. to my knowledge, this problem just started yesterday and I don't remember jaws working like this before. Also tried it with jaws 8 and same problem. any suggestions? using jaws 7.1 on an XP pro system with all the updates. Also using outlook express 6. Rich