That makes a lot of sense. I have a clipboard extender that saves hundreds of clipboard entries so often when I have replied directly to sender, the individual's email address shows up there. referring to what Jaws does to append the particular clipboard entry as the Jaws clipboard is a bit of a misnomer. ----- Original Message ----- From: Adrian Spratt To: jfw@xxxxxxxxxxxxx Sent: Tuesday, August 28, 2007 12:34 PM Subject: Re: Problem with jaws clipboard and OE Rich, This doesn't fully address your query, but I have noticed that the insert-shift-r reply to sender keystroke copies the recipient's address to the clipboard before putting it in the "to" line of the reply email. I haven't been using the JAWS multi-clipboard capability, which may be adding that extra step you noticed with the aid of Narrator. However, I hope this one detail, which struck me as curious, helps you either understand or solve the problem. I'm using JAWS 8. ----- Original Message ----- From: Richard sherman Hi, Yesterday, I had to compose an email which required me to gather some info and put it on the jaws clipboard. Later, I tried to reply directly to a sender using the keystrokes of inssert + shift + R and jaws went silent. I had to use narrator to find out that the dialog box asking to delete the contents of the clipboard was there. Once I replied to that, jaws came back. Thinking this was strange I decide to test it again immediately and it worked just fine. then I gathered some info and copied it to the jaws clipboard and it did it again. I can just hit the letter y or n without verbal feedback and then jaws works fine. to my knowledge, this problem just started yesterday and I don't remember jaws working like this before. Also tried it with jaws 8 and same problem. any suggestions? using jaws 7.1 on an XP pro system with all the updates. Also using outlook express 6. Rich