a memory dump is just as it suggests. It dumps a variety of data into a file which then can be given to the vendor for analysis with the expectation of seeing the cause of the problem. These files are placed at least with XP in the document and settings\username\application data\freedomscientific\jaws\version\settings folder. You can take a look at the dump files with a text editor. Tom Bissett ________________________________ From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Yadiel Sotomayor Sent: October 1, 2010 3:20 PM To: jfw@xxxxxxxxxxxxx Subject: Re: Kill jaws! what's a memory dump file? From: David<mailto:davidwhitehead1957@xxxxxxxxx> Sent: Thursday, September 30, 2010 9:57 AM To: jfw@xxxxxxxxxxxxx<mailto:jfw@xxxxxxxxxxxxx> Subject: Re: Kill jaws! Hello there; I believe there was a jaws keystroke, insert+windows-key+f4, this will terminate JAWS and all related processes while creating a memory dump file for JAWS at the same time. ----- Original Message ----- From: Harmony Neil<mailto:harmonylm@xxxxxxxxxxxxxx> To: jfw@xxxxxxxxxxxxx<mailto:jfw@xxxxxxxxxxxxx> Sent: Thursday, September 30, 2010 4:47 AM Subject: RE: Kill jaws! The only way I know to kill jaws completely is to press insert windows f4. This erases jaws from the memory of the computer. If you just want to quit jaws temporarily though, press insert f4 which will bring up the quit jaws dialog. Hope this helps, Harmony. From: jfw-bounce@xxxxxxxxxxxxx<mailto:jfw-bounce@xxxxxxxxxxxxx> [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Yadiel Sotomayor Sent: 29 September 2010 22:34 To: jfw@xxxxxxxxxxxxx Subject: Kill jaws! Hello list: I remembered that on one post somebody mention a "kill jaws" icon for... well, killing jaws when it got out of control. Can somebody tell me how to create that same short cut? I deleted the messege and I need that short cut. I can't rely on NVDA and narrator getting me out of trouble when jaws attacks. lol. Besides, the task manager isn't that accessible with narrator and NVDA... well, I don't like it. Besides, when jaws goes out cold NVDA doesn't response that well either. Maybe NVDA is afraid of the shark. Yadiel Sotomayor yadosotomayor@xxxxxxxxxxx<mailto:yadosotomayor@xxxxxxxxxxx> Yadiel Sotomayor yadosotomayor@xxxxxxxxxxx<mailto:yadosotomayor@xxxxxxxxxxx>