hi, try to suggest her to use and external keyboard. Regards, Allan Wong ----- Original Message ----- From: "Ray Campbell" <ray.campbell@xxxxxxxxxxxxxxxxxxxxx> To: <jfw@xxxxxxxxxxxxx> Sent: Tuesday, August 22, 2006 00:48 Subject: Keystrokes not working in on Laptop Using JFW Hello All: I received a telephoen call from a client that has a problem where certain keystrokes are not working when she's on her laptop. For example, when she holds down the insert key and presses the F12 key, the computer just says "f12," and does not tell what time it is. Also, she said on occasion that she can't even do a ctrl-home. I don't think this is a JAWS problem, but a windows problem. Nevertheless, I suggested she check her keyboard layout under JAWS basics menu to make sure it's still set to laptop. Also, she has done a repair on JAWs and this did not fix the problem, so I suggested she uninstall and re-install JAWS and see if this fixes the problem. Any other suggestions? Thanks for all the great help I get from this list. Ray Campbell, HelpDesk Technician Adaptive Technology Center Chicago Lighthouse for People Who Are Blind or Visually Impaired 1850 W. Roosevelt Road Chicago, IL 60608 312-997-3651 (Voice/Relay) or 888-825-0080 (voice/Relay) ray.campbell@xxxxxxxxxxxxxxxxxxxxx AIM Screen Name: tclhelp -- JFW related links: JFW homepage: http://www.freedomscientific.com/ Scripting mailing list: http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com JFW List instructions: To post a message to the list, send it to jfw@xxxxxxxxxxxxx To unsubscribe from this mailing list, send a message to jfw-request@xxxxxxxxxxxxx with the word unsubscribe in the subject line. Archives located at: //www.freelists.org/archives/jfw If you have any concerns about the list, post received from the list, or the way the list is being run, do not post them to the list. Rather contact the list owner at jfw-admins@xxxxxxxxxxxxxx