Re: JAWS problem on new HP laptop
- From: "Gary King" <w4wkz@xxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Mon, 14 Mar 2005 16:27:47 -0600
If you can use another computer to get your work done, uninstall JFW
completely and let your wife use the computer for an extended period to see
if it still freezes up. If it does, you'll know it's not a JAWS problem.
If it doesn't, JAWS is at fault, and you can hope that JFW V.6.0 will solve
the problem. Or you can go ahead and write to FS describing your computer
hardware and software to see if they have a clue.
Gary King
mailto:w4wkz@xxxxxxxx
----- Original Message -----
From: "Greg Epley" <gregepley@xxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Monday, March 14, 2005 4:05 PM
Subject: Re: JAWS problem on new HP laptop
> Thanks for your help anyway, yes, it's going to be a tough little bugger
to
> find. Next time I have a chance to try it and it seizes up on me, I'll
try
> letting it sit longer and keep periodically checking it to see if it comes
> back on its own. If I get some results there I'll update you on that.
> -Greg
>
> ----- Original Message -----
> From: "John Miller" <n1umj@xxxxxxxxxxx>
> To: <jfw@xxxxxxxxxxxxx>
> Sent: Monday, March 14, 2005 3:55 PM
> Subject: Re: JAWS problem on new HP laptop
>
>
> > OK, sorry can't help, if it came back I'd say there was a problem
> > possibly
> > hardware related as I just went through this but if it's just freezing,
> > I'd
> > have to look at it. Due to laptops all being made different and nothing
> > much
> > generic on them, it's tougher to diagnose them but good luck, sounds
like
> > something that should be fixable, it's just a case of finding the
problem.
> > ----- Original Message -----
> > From: "Greg Epley" <gregepley@xxxxxxxxxx>
> > To: <jfw@xxxxxxxxxxxxx>
> > Sent: Monday, March 14, 2005 4:34 PM
> > Subject: Re: JAWS problem on new HP laptop
> >
> >
> > Hi,
> > I've tried letting it sit for several minutes and it never returned to a
> > state where any sort of input was possible. Have not let it sit any
> > longer
> > than that. I am forced to hold in the power button in order to get it
to
> > go
> > down.
> > -Greg
> >
> > -Greg Epley
> > Thinkzo Systems
> > Web: http://www.thinkzo.com
> >
> > ----- Original Message -----
> > From: "John Miller" <n1umj@xxxxxxxxxxx>
> > To: <jfw@xxxxxxxxxxxxx>
> > Sent: Monday, March 14, 2005 2:19 PM
> > Subject: Re: JAWS problem on new HP laptop
> >
> >
> >> Now, when it freezes like that, does it come back on it's own? or do
you
> >> have to restart the machine?
> >> ----- Original Message -----
> >> From: "Greg Epley" <gregepley@xxxxxxxxxx>
> >> To: <jfw@xxxxxxxxxxxxx>
> >> Sent: Monday, March 14, 2005 2:42 PM
> >> Subject: JAWS problem on new HP laptop
> >>
> >>
> >> Hello,
> >> Before I describe the problem I'm having with a new laptop system and
> >> JAWS,
> >> here is the currently working laptop system for your reference:
> >> JAWS 5.10.383
> >> Windows XP Home Edition, SP2
> >> Dell Inspiron 4000
> >> Intel Pentium III 900MHz
> >> 512Mb RAM
> >> ATI Rage Mobility M3
> >> ESS Maestro PCI Audio
> >>
> >> And here is the new laptop system that the problem is occuring on:
> >>
> >> JAWS 5.10.383
> >> Windows XP Home Edition, SP2
> >> HP Pavilion ZV5210US
> >> AMD Athlon(tm) 64 Processor 3000+
> >> 512Mb RAM
> >> NVIDIA GeForce4 440 Go 64M
> >> SoundMAX Digital Audio
> >>
> >> Again, the software above has all been running fine on the Dell
mentioned
> >> above; I am also using the same speech synth on the HP as the Dell, but
> >> have
> >> tried using Elloquence and had the same problem.
> >>
> >> I thought perhaps someone here on the list might know of what is
causing
> >> the
> >> conflict as the FS support database mentions no conflicts with the
exact
> >> hardware components on the HP system, or that perhaps someone had this
> >> same
> >> system and could help me troubleshoot the issue.
> >>
> >> I haven't contacted FS yet about this problem because I have no control
> >> over
> >> who responds to the support request, and I need someone I can count on
> >> who
> >> can get to the crux of the problem and get it fixed rather than blindly
> >> grasping at straws, having no more idea than I do how to fix it. I
don't
> >> need that; I can do plenty of that without anyone's help if I want. I
> >> want
> >> to see what sort of response I get from list members first and then
> >> proceed
> >> from there.
> >>
> >> The problem:
> >> I can be working along on the HP, when suddenly the whole system just
> >> seems
> >> to seize up. JAWS stops talking; my wife reports the mouse pointer
still
> >> moves using a regular mouse or the touchpad, however, the mouse cannot
be
> >> used to open the start menu or anything, and neither an external full
> >> size
> >> keyboard or the laptop keyboard will function. I therefore can't try
to
> >> launch Microsoft Narrator to see if it will talk.
> >>
> >> The above "seize up" occurs at random times. I have kept records
showing
> >> I
> >> ran these sessions:
> >> 1 hour 52 min.
> >> 49 min.
> >> 6 min.
> >> 10 min.
> >> 52 min.
> >> 25 min.
> >> 58 min.
> >> 1 hour 6 min.
> >>
> >> The last four usage sessions were run with the system being powered up
> >> from
> >> cold early in the morning and shut off around 6:30-7pm; so for the last
> >> two
> >> usage sessions for example, I ran 58 min. with no seize up, then the
> >> system
> >> just sat there until late afternoon/early evening, then I had a seize
up
> >> after 1 hour 6 min.; all the other times listed, I turned the system on
> >> from
> >> cold and used it for the time listed before it seized up.
> >>
> >> I have checked the system several times and compared how hot it got
> >> compared
> >> to the Dell, and the HP system is running far cooler, even when
comparing
> >> both laptops just sitting there doing nothing. So that and the random
> >> times
> >> listed would seem to indicate the problem isn't heat related.
> >>
> >> There is nothing in any kind of diagnostic I have run on the HP to
> >> indicate
> >> any kind of hardware failure or conflict of a hardware nature or a
> >> software
> >> driver.
> >>
> >> Personally I feel the problem is JAWS and not some flaw in the computer
> >> components. Perhaps it is the processor, but as Windows XP SP2 seems
to
> >> have no issues otherwise, and the problem only occurs with JAWS usage,
> >> that
> >> would seem to indicate the issue is JAWS related. If it is the
> >> processor,
> >> FS had better get their act together and get this figured out and
> >> working,
> >> because anyone shopping for a system is going to start ending up with
> >> processors like this.
> >>
> >> Perhaps it is the SoundMax audio or the specific model NVIDIA video
> >> card.
> >> The video intercept installed fine and has reported no problems under
any
> >> resolution or quality I've tried. The sound has performed fine running
> >> various applications other than the fact that I can't hear JAWS any
> >> longer
> >> once the system seizes up. Again, if the problem is due to one of
these
> >> devices, FS had better get to fixing it as best they can; laptops
aren't
> >> like desktops; you pretty much end up with integrated sound and video
you
> >> have no choice over.
> >>
> >> I have an investment in the JAWS software of well over $1,000 at this
> >> point,
> >> and while I understand FS can't test or force their software to work
with
> >> everything, I likewise shouldn't be pinned down to only buying machines
> >> with
> >> certain processors or sound or video cards.
> >>
> >> The system is going nowhere. I am keeping the system, even if it takes
> >> FS
> >> several years to come up to the state of the art processor and other
> >> components in this HP laptop.
> >>
> >> I want to be very careful what I enable, disable, install or uninstall,
> >> lest
> >> I end up having to clean install a brand new laptop all because no one
> >> here
> >> on the list or at FS has any more idea than I do what is causing the
> >> problem
> >> and are just blindly grasping at straws to fix the problem. I don't
need
> >> the latter; something is causing this problem and there is some way to
> >> fix
> >> it that doesn't require grasping at straws to fix.
> >>
> >> At this point I'd appreciate any constructive, positive feedback I can
> >> get
> >> on this seizing problem, as I'd like to begin getting full use out of
my
> >> brand new laptop. No one is going to change my opinion of FS products
so
> >> let's just stick to the problem at hand and leave it at that.
> >>
> >> Oh BTW I should add that I checked the BIOS settings and there does not
> >> appear to be anything in there that would seem to be something I could
> >> disable or change that could solve the problem.
> >>
> >> The problem also does not appear to occur while using any particular
> >> application (such as IE, Outlook Express, etc.). I do not own any
> >> competing
> >> screedn reading product, and as the trial times for Dolphin's HAL and
> >> G.W.
> >> Micro's WindowEyes are only 30 minutes long, it would take me quite a
> >> long
> >> time running 30 min. sessions to try to stumble across one of the
seizes
> >> that might occur within that short time frame. Besides which, one of
the
> >> things FS did a really good job on was the keyboard layout for JAWS vs.
> >> the
> >> competitors products. I think this is just a matter of isolating what
is
> >> causing the problem, and perhaps FS fixing some flaw in their product
> >> that
> >> doesn't like the processor, sound card or video card on this HP laptop.
> >>
> >> The problem also doesn't appear to occur in a reproducable manner;
i.e.,
> >> I've had it seize up when I was really typing fast, but also when I
> >> wasn't -
> >> perhaps when I was just hitting one key after several seconds. There
is
> >> just no pattern to it; it is like playing Russian roulette with my
work -
> >> do
> >> something and save, do something and save, do something and BOOM -
seize
> >> up
> >> without any warning.
> >>
> >> I haven't received my JAWS 6 shipment yet, so have no idea if JAWS 6
> >> would
> >> resolve the problem.
> >>
> >> Again, please offer any constructive, positive feedback if you think
you
> >> have any ideas as to what might be causing the problem. I have client
> >> work
> >> I am trying to complete so please bear with me if I don't respond back
> >> quickly; I will try suggestions as soon as I can and get back to any of
> >> you
> >> as soon as possible.
> >> -Greg
> >>
> >> --
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> >> list owner at jfw-admins@xxxxxxxxxxxxxx
> >>
> >>
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> >
> >
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>
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