Re: JAWS problem on new HP laptop
- From: "Greg Epley" <gregepley@xxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Mon, 14 Mar 2005 15:34:20 -0600
Hi,
I've tried letting it sit for several minutes and it never returned to a
state where any sort of input was possible. Have not let it sit any longer
than that. I am forced to hold in the power button in order to get it to go
down.
-Greg
-Greg Epley
Thinkzo Systems
Web: http://www.thinkzo.com
----- Original Message -----
From: "John Miller" <n1umj@xxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Monday, March 14, 2005 2:19 PM
Subject: Re: JAWS problem on new HP laptop
> Now, when it freezes like that, does it come back on it's own? or do you
> have to restart the machine?
> ----- Original Message -----
> From: "Greg Epley" <gregepley@xxxxxxxxxx>
> To: <jfw@xxxxxxxxxxxxx>
> Sent: Monday, March 14, 2005 2:42 PM
> Subject: JAWS problem on new HP laptop
>
>
> Hello,
> Before I describe the problem I'm having with a new laptop system and
> JAWS,
> here is the currently working laptop system for your reference:
> JAWS 5.10.383
> Windows XP Home Edition, SP2
> Dell Inspiron 4000
> Intel Pentium III 900MHz
> 512Mb RAM
> ATI Rage Mobility M3
> ESS Maestro PCI Audio
>
> And here is the new laptop system that the problem is occuring on:
>
> JAWS 5.10.383
> Windows XP Home Edition, SP2
> HP Pavilion ZV5210US
> AMD Athlon(tm) 64 Processor 3000+
> 512Mb RAM
> NVIDIA GeForce4 440 Go 64M
> SoundMAX Digital Audio
>
> Again, the software above has all been running fine on the Dell mentioned
> above; I am also using the same speech synth on the HP as the Dell, but
> have
> tried using Elloquence and had the same problem.
>
> I thought perhaps someone here on the list might know of what is causing
> the
> conflict as the FS support database mentions no conflicts with the exact
> hardware components on the HP system, or that perhaps someone had this
> same
> system and could help me troubleshoot the issue.
>
> I haven't contacted FS yet about this problem because I have no control
> over
> who responds to the support request, and I need someone I can count on who
> can get to the crux of the problem and get it fixed rather than blindly
> grasping at straws, having no more idea than I do how to fix it. I don't
> need that; I can do plenty of that without anyone's help if I want. I
> want
> to see what sort of response I get from list members first and then
> proceed
> from there.
>
> The problem:
> I can be working along on the HP, when suddenly the whole system just
> seems
> to seize up. JAWS stops talking; my wife reports the mouse pointer still
> moves using a regular mouse or the touchpad, however, the mouse cannot be
> used to open the start menu or anything, and neither an external full size
> keyboard or the laptop keyboard will function. I therefore can't try to
> launch Microsoft Narrator to see if it will talk.
>
> The above "seize up" occurs at random times. I have kept records showing
> I
> ran these sessions:
> 1 hour 52 min.
> 49 min.
> 6 min.
> 10 min.
> 52 min.
> 25 min.
> 58 min.
> 1 hour 6 min.
>
> The last four usage sessions were run with the system being powered up
> from
> cold early in the morning and shut off around 6:30-7pm; so for the last
> two
> usage sessions for example, I ran 58 min. with no seize up, then the
> system
> just sat there until late afternoon/early evening, then I had a seize up
> after 1 hour 6 min.; all the other times listed, I turned the system on
> from
> cold and used it for the time listed before it seized up.
>
> I have checked the system several times and compared how hot it got
> compared
> to the Dell, and the HP system is running far cooler, even when comparing
> both laptops just sitting there doing nothing. So that and the random
> times
> listed would seem to indicate the problem isn't heat related.
>
> There is nothing in any kind of diagnostic I have run on the HP to
> indicate
> any kind of hardware failure or conflict of a hardware nature or a
> software
> driver.
>
> Personally I feel the problem is JAWS and not some flaw in the computer
> components. Perhaps it is the processor, but as Windows XP SP2 seems to
> have no issues otherwise, and the problem only occurs with JAWS usage,
> that
> would seem to indicate the issue is JAWS related. If it is the processor,
> FS had better get their act together and get this figured out and working,
> because anyone shopping for a system is going to start ending up with
> processors like this.
>
> Perhaps it is the SoundMax audio or the specific model NVIDIA video card.
> The video intercept installed fine and has reported no problems under any
> resolution or quality I've tried. The sound has performed fine running
> various applications other than the fact that I can't hear JAWS any longer
> once the system seizes up. Again, if the problem is due to one of these
> devices, FS had better get to fixing it as best they can; laptops aren't
> like desktops; you pretty much end up with integrated sound and video you
> have no choice over.
>
> I have an investment in the JAWS software of well over $1,000 at this
> point,
> and while I understand FS can't test or force their software to work with
> everything, I likewise shouldn't be pinned down to only buying machines
> with
> certain processors or sound or video cards.
>
> The system is going nowhere. I am keeping the system, even if it takes FS
> several years to come up to the state of the art processor and other
> components in this HP laptop.
>
> I want to be very careful what I enable, disable, install or uninstall,
> lest
> I end up having to clean install a brand new laptop all because no one
> here
> on the list or at FS has any more idea than I do what is causing the
> problem
> and are just blindly grasping at straws to fix the problem. I don't need
> the latter; something is causing this problem and there is some way to fix
> it that doesn't require grasping at straws to fix.
>
> At this point I'd appreciate any constructive, positive feedback I can get
> on this seizing problem, as I'd like to begin getting full use out of my
> brand new laptop. No one is going to change my opinion of FS products so
> let's just stick to the problem at hand and leave it at that.
>
> Oh BTW I should add that I checked the BIOS settings and there does not
> appear to be anything in there that would seem to be something I could
> disable or change that could solve the problem.
>
> The problem also does not appear to occur while using any particular
> application (such as IE, Outlook Express, etc.). I do not own any
> competing
> screedn reading product, and as the trial times for Dolphin's HAL and G.W.
> Micro's WindowEyes are only 30 minutes long, it would take me quite a long
> time running 30 min. sessions to try to stumble across one of the seizes
> that might occur within that short time frame. Besides which, one of the
> things FS did a really good job on was the keyboard layout for JAWS vs.
> the
> competitors products. I think this is just a matter of isolating what is
> causing the problem, and perhaps FS fixing some flaw in their product that
> doesn't like the processor, sound card or video card on this HP laptop.
>
> The problem also doesn't appear to occur in a reproducable manner; i.e.,
> I've had it seize up when I was really typing fast, but also when I
> wasn't -
> perhaps when I was just hitting one key after several seconds. There is
> just no pattern to it; it is like playing Russian roulette with my work -
> do
> something and save, do something and save, do something and BOOM - seize
> up
> without any warning.
>
> I haven't received my JAWS 6 shipment yet, so have no idea if JAWS 6 would
> resolve the problem.
>
> Again, please offer any constructive, positive feedback if you think you
> have any ideas as to what might be causing the problem. I have client
> work
> I am trying to complete so please bear with me if I don't respond back
> quickly; I will try suggestions as soon as I can and get back to any of
> you
> as soon as possible.
> -Greg
>
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