Try rebooting your computer. ----- Original Message ----- From: Pam Walters To: jfw@xxxxxxxxxxxxx Sent: Wednesday, October 13, 2010 4:59 PM Subject: I still can't find the spam folder Hi, When I do control f3 I still can't find html, basic, or anything like that. When I click on insert f7 nothing happens either. What am I doing wrong? Thanks. Pam