Re: Freedom Scientific's Lack of Support for Hardware

  • From: "Gene" <guystevens@xxxxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Wed, 15 Jun 2005 20:49:14 -0400

I don't think they picked on anyone. They made a business decision, that's 
all. Maybe they didn't think there would be enough units sold to make it 
cost effective to support.



Thanks; Gene

On MSN and Yahoo - guystevens@xxxxxxxxxxxxx


----- Original Message ----- 
From: "Wil James" <wil@xxxxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Wednesday, June 15, 2005 8:40 PM
Subject: RE: Freedom Scientific's Lack of Support for Hardware


> How true that is, but the point you are missing here is GW Micro wants to
> make their products universal in supporting hardware.  FS clearly does 
> not.
> Even though the market share is in FS's court, it makes sense to me to
> include support for even the Braille Sense, even though it isn't their
> product.  Hell, they could have said, "To hell with the Braille Note 
> because
> of its popularity!"  They would have been trying to weather a sh*tstorm if
> they did that, and they know it.  Why pick on this little guy, though?
>
>
>
>
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> -------------------- 
> -----Original Message-----
> From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf
> Of Barry Campbell
> Sent: Wednesday, June 15, 2005 8:13 PM
> To: jfw@xxxxxxxxxxxxx
> Subject: RE: Freedom Scientific's Lack of Support for Hardware
>
> I hate to tell anyone this but all companies care about the profit and = 
> as
> long as people keep buying their product, no matter how good or bad it = 
> is
> the company is happy.  You people are ideolistic if you believe Freedom
> Scientific or GW Micro gives a dam about you.  =20
>
> -----Original Message-----
> From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On = 
> Behalf
> Of RJ
> Sent: Sunday, May 15, 2005 8:07 PM
> To: jfw@xxxxxxxxxxxxx
> Subject: Re: Freedom Scientific's Lack of Support for Hardware
>
>
> It appears as FS couldn't care less about the blind consumers. It is =
> profit and profit only they seem to care about. The last two upgrades were 
> a
> disaster for win 98 c users in my opinion. RJ
> ----- Original Message -----=20
> From: "Gene" <guystevens@xxxxxxxxxxxxx>
> To: <jfw@xxxxxxxxxxxxx>
>    Sent: Wednesday, June 15, 2005 7:55 PM
> Subject: Re: Freedom Scientific's Lack of Support for Hardware
>
>
>> No company I know of supports every piece of hardware that comes
>> out.=20 If
> FS
>> has a product they think is comparable to the hardware in question=20
>> then of course they aren't going to support something built by the=20
>> competition.
>>
>>
>>
>> Thanks; Gene
>>
>> On MSN and Yahoo - guystevens@xxxxxxxxxxxxx
>>
>>
>> ----- Original Message -----
>> From: "Wil James" <wil@xxxxxxxxxxxxxxxx>
>> To: <jfw@xxxxxxxxxxxxx>
>> Sent: Wednesday, June 15, 2005 7:48 PM
>> Subject: Freedom Scientific's Lack of Support for Hardware
>>
>>
>> > This makes no sense to me in any way, shape, fashion, or form.
>> > Let=20 me set up the context for you.
>> >
>> > Someone wrote on the GW Micro list about the Braille Sense, the=20
>> > newesst PDA from GW Micro, inquiring about a driver for JAWS to work
>> > =
>
>> > with its braille display.  I was shocked to see the below response.
>> > =
>
>> > This is directly from Doug Geoffray.
>> >
>> > Begin Quote
>> > Hello Robert,
>> >
>> > I'm very glad you asked this question.  This has generated great=20
>> > frustration for me.
>> >
>> > With Window-Eyes, our philosophy is to support as many
>> > synthesizers=20 and as many braille displays as possible.  Even if
>> > this means we=20 need to support products from competing companies.
>> > It just seems so clear in my =
> mind
>> > that
>> > this is the only approach.
>> >
>> > However, Freedom Scientific obviously doesn't feel as I do about=20
>> > this.  HIMS had contacted Freedom Scientific several months ago=20
>> > regarding the ability to create a JAWS driver for the Braille Sense.
>> > =
> =20
>> > Freedom
>> > Scientific never responded.   Thinking I had a better relationship =
> with
>> > Freedom, I decided to send an email to Eric Damery directly=20
>> > regarding this.  Like HIMS, I never got a response.  A couple
>> > weeks=20 ago I saw Eric in person and asked him about this...  He
>> > said he=20 would get back with me by
>> >
>> > the end of the week with what I needed.  Well, I did hear back in=20
>> > email at the end of the week but it wasn't what I needed.  Let me=20
>> > quote Eric's official response:
>> >
>> > "At this time, we don't feel it makes good business sense for=20
>> > Freedom Scientific to work with HIMS or their Distributors to=20
>> > provide the necessary specification or support the development of
>> > a=20 driver to be used by JAWS for Windows."
>> >
>> > This just blew me away.  Since the beginning of Freedom
>> > Scientific=20 all I
>> >
>> > have heard is that this one stop shopping idea is best for the user.
>> > =
> =20
>> > Creating one company that handles all products for all blind and=20
>> > visually impaired users is only going to help the industry and of=20
>> > course
>> >
>> > blind people.  Well, all I have seen are prices going up and fear of
>> > =
>
>> > competition and anything that can be done to squash competition even
>> > =
>
>> > if that means not giving existing and future JAWS users access to=20
>> > all their
>> >
>> > options.  Options such as the Braille Sense.
>> >
>> > Keep in mind that with Window-Eyes we, meaning GW Micro, create
>> > all=20 the synthesizer and braille drivers ourselves.  With JAWS,
>> > the=20 drivers are not written by Freedom Scientific but usually
>> > the=20 manufacturer of the device.  So for the Braille Sense, we are
>> > not=20 asking Freedom Scientific to create the driver, we are asking
>> > for the development kit they =
> already
>> > have
>> > which documents how the driver should be written to interface into
>> > JAWS.  Bottom line, there is no extra work on Freedom's part to =
> create
>> > this
>> > driver.  We will do that.  But they refuse to give us the existing
>> > necessary information simply because it competes with their PACMate
>> > which has been struggling.
>> >
>> > My frustration is that Freedom Scientific has grown so big and=20
>> > arrogant that they can turn their back on blind users simply for
>> > a=20 buck.
>> >
>> > So Robert, to answer your question specifically.  We would love
>> > to=20 create a JAWS driver for the Braille Sense.  But Freedom
>> > Scientific=20 is tieing our
>> >
>> > hands because they feel threatened by the Braille Sense. End Quote
>> >
>> >
>> > -------------------------------------
>> > This message was written and composed on the Pac mate.
>> > --------------------------------------
>> > Visit my blog at
>> > http://wil.wilanddenise.com
>> > ------------------------------
>> >
>> >
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