Re: Freedom Scientific introduces bugs intentionally!

  • From: "Zdenek Vopat" <zdenekvopat@xxxxxxxxxxxxxxxxx>
  • To: <jfw@xxxxxxxxxxxxx>
  • Date: Fri, 6 Aug 2010 16:48:36 +0200

that's a pretty strong claim to make. In any rate I believe that they are 
leaving eloquence instead of focusing on using the realspeak  voices that you 
can download for free, so perhaps that may explain the issue.
Zdenek

----- Original Message ----- 
From: "Devona" <djasister@xxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Friday, August 06, 2010 4:31 PM
Subject: Re: Freedom Scientific introduces bugs intentionally!


> Did they fix it?
> 
> --------------------------------------------------
> From: "Armond" <armond1980@xxxxxxxxx>
> Sent: Friday, August 06, 2010 8:19 AM
> To: <jfw@xxxxxxxxxxxxx>
> Subject: Freedom Scientific introduces bugs intentionally!
> 
>> Hi, all,
>> Many of you might find the following email exchange between a friend of 
>> mine and Freedom Scientific's Jonathan Mosen shocking or, rather, 
>> frustrating. Basically, it describes a Unicode-related bug in newer 
>> releases of JAWS 11 which later turned out to be an intentional move on 
>> the point of Freedom Scientific to get users to purchase a certain 
>> right-to-left language pack from a dealer--at a higher cost--though this 
>> is against the spirit of the Unicode feature. Here's my friend's 
>> message--note that he himself doesn't have a blog or venue to voice his 
>> concerns and isn't interested in pursuing that line of action either for 
>> various reasons, so I'm doing that on his behalf and on the behalf of 
>> those who have been affected:
>> ------------
>> Hello Jonathan,
>> Please forgive me for sending you this message. The following bug is so 
>> serious that I decided to notify you as I don't know to which 
>> FreedomScientific employee it should be sent. This affects the latest JAWS 
>> 11 update.
>> As you know, each unicode symbol or character has a value in hex. For 
>> instance, the Persian or Arabic character "?" ("Alef") has the following 
>> value: U+627.
>> Now JAWS 11 interprets hex values in the form of the correct value minus 
>> 1. That is, for instance, the letter "Alef" with the value of U+627 is 
>> read is "Yaa hamzeh" which has the hex value of U+626. That's quite 
>> strange, but the bug indeed affects all unicode symbols modified in 
>> Eloq.sbl! This means that I can't use the Eloquence engine to type or read 
>> characters in Persian and Arabic because what I type or whatever the 
>> cursor points to will be read as something else by JAWS 11.0.1447.
>> Would you please inform JAWS developers about this bug? I don't want to 
>> downgrade to the previous JAWS 11 release.
>> All the best,
>> Amir
>> ------------
>> My friend's second message:
>> ------------
>> Just as a follow-up to my previous message, this bug affects the behavior 
>> of NumPad5 in a slightly different way. That is, if NumPad5 is pressed 
>> once on a Unicode character which has a certain value in Eloq.sbl, JAWS 
>> incorrectly reports that character in the form of the actual Unicode value 
>> minus 1. However, if NumPad5 is pressed twice on a Unicode character for 
>> its phonetic representation, JAWS incorrectly reads it in the form of the 
>> actual Unicode value plus 1. Just thought I'd pass this finding, too.
>> Best,
>> Amir
>> ------------
>> Jonathan's reply:
>> ------------
>> Hi Amir, the issue you've advised me of is actually a design change in 
>> JAWS. If you could please let me know your serial number, we'll look at 
>> your situation further and see if there's anything we can do for you.
>> Jonathan
>> ------------
>> My friend's reply:
>> ------------
>> Hi Jonathan,
>> That's a bit strange because the JAWS online help still indicates that 
>> Unicode symbols can be added for engines like Eloquence which support it. 
>> Eloq.sbl is mentioned, too. At any rate, am I correct in assuming that in 
>> the future it would be impossible to use Eloquence to read and type 
>> modified Unicode symbols and get correct feedback? May I ask why this 
>> decision has been made?
>> As I live in a country which is now under various sanctions, I can't use 
>> credit cards or PayPal to pay for any app including JAWS, so I have to use 
>> it in demo mode. The only exception to this is, as you know, use apps I 
>> test. On the other hand, I heavily depend on JAWS for reading and writing 
>> Persian letter by letter, using my modified Eloq.sbl file in combination 
>> with Eloquence, because Persian doesn't have a TTS engine.
>> Would it be possible to kindly make changes to the status quo?
>> Best,
>> Amir
>> ------------
>> Jonathan's reply:
>> ------------
>> Hi Amir, JAWS now requires a language processor to work with Arabic and 
>> Hebrew correctly.
>> This can be sourced from our Arabic distributor Medialog -
>> http://www.medialog.ws
>> Hope this helps.
>> Jonathan
>> ------------
>> My friend's final reply:
>> ------------
>> Hi Jonathan,
>> Thanks for the note regarding the Arabic distributor of FreedomScientific 
>> products. However, following the URL which you  provided results in the 
>> display of a webpage with an error message, regardless of the browser 
>> used, indicating that the page cannot be displayed. Do you happen to have 
>> a download link for that language processor? As I badly need the 
>> processor, your help would be greatly appreciated.
>> For your information, I'm pasting the error message which is apparently in 
>> both French and English below.
>> Medialog Accessibilities
>> 404 - Fichier ou répertoire introuvable. frame
>> Erreur de serveur
>> 404 - Fichier ou répertoire introuvable.
>> La ressource que vous recherchez a peut-être été supprimée, renommée ou 
>> est temporairement indisponible.
>> 404 - Fichier ou répertoire introuvable. frame end
>> The page cannot be found frame
>> The page cannot be found
>> The page you are looking for might have been removed, had its name 
>> changed, or is temporarily unavailable.
>> --------------------------------------------------------------------------------
>> Please try the following:
>> . Make sure that the Web site address displayed in the address bar of your 
>> browser is spelled and formatted correctly.
>> . If you reached this page by clicking a link, contact the Web site 
>> administrator to alert them that the link is incorrectly formatted.
>> . Click the Back button to try another link.
>> HTTP Error 404 - File or directory not found.
>> Internet Information Services  (IIS)
>> --------------------------------------------------------------------------------
>> Technical Information (for support personnel)
>> . Go to Microsoft Product Support Services and perform a title search for 
>> the words HTTP and 404.
>> . Open IIS Help, which is accessible in IIS Manager (inetmgr), and search 
>> for topics titled Web Site Setup, Common Administrative Tasks, and About 
>> Custom Error Messages.
>> The page cannot be found frame end
>> Best,
>> Amir
>> ------------
>> Now, do you think this intentionally-introduced bug, which affects certain 
>> right-to-left languages, shouldn't be addressed in JAWS 12? Interestingly, 
>> even the first iterations of JAWS 11 didn't exhibit this bug, but its 
>> later releases do. I sincerely hope Freedom Scientific address that more 
>> responsibly without thinking about the extra copies it might sell to those 
>> who do not even need an Arabic or Hebrew TTS engine to read individual 
>> right-to-left languages. This is like getting Windows users in certain 
>> countries to purchase localized releases of Windows just to be able to 
>> read and write in their own native languages.
>> BTW, if you can remember, my friend Amir has been behind the 
>> Symbian-oriented MobileSpace blog and also participates in beta testing 
>> certain accessibility-related products for the visually impaired.
>> Best regards,
>> Armond
>> --
>> JFW related links:
>> JFW homepage: http://www.freedomscientific.com/
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> --
> JFW related links:
> JFW homepage: http://www.freedomscientific.com/
> Scripting mailing list: 
> http://lists.the-jdh.com/listinfo.cgi/scriptography-the-jdh.com
> JFW List instructions:
> To post a message to the list, send it to jfw@xxxxxxxxxxxxx
> To unsubscribe from this mailing list, send a message to 
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> Archives located at: //www.freelists.org/archives/jfw
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> 
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