Re: Closing thread unresolved: JAWS problem on new HP laptop
- From: "Greg Epley" <gregepley@xxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Thu, 17 Mar 2005 09:36:14 -0600
Hello Dave,
I am considering that option, but as I have some client work to get done,
and this problem has plagued me in the midst of that since March 4th, I
probably will not be attempting this before the middle of next week or
later. I have experienced the same success with doing a complete clean
re-install of a strangely buggy system and then had the system run just fine
with no problems, so I hear where you're coming from. It is certainly
something I want to try before resorting to shipping the system off to HP
for diagnostics. I had tried everything with the problem Dell laptop prior
to contacting Dell, and after explaining everything I had done to
troubleshoot the system, the tech agreed with me that I had done everything
on my end that I could, and immediately got on the ball helping me to get
the system back to Dell for a diagnostic. I haven't explored all my options
on my end yet, so rushing the system back to HP is not called for yet, as
has been suggested to me by another list member. I certainly understand the
need to do this, but until I have explored every option on my end, I'd
rather not need to go through that process if I can avoid it.
Do you suggest using a Microsoft branded Windows XP or the Windows XP CD
included with the HP? My experience there has been that sometimes the
vendor brands and customizes the Windows XP setup and it's often hard to
tell if using that CD to reinstall won't simply re-introduce the problem. I
have a Microsoft branded Windows XP, but it is before SP1 or SP2, so SP2
would need to be put in after the initial install. I have SP2 on CD due to
working on unattended setups, so that's no problem. Just curious which CD
you would suggest to use when I get to that point.
-Greg
----- Original Message -----
From: "Dave S" <dspeck@xxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Thursday, March 17, 2005 8:25 AM
Subject: Re: Closing thread unresolved: JAWS problem on new HP laptop
> Hello Greg,
>
> Is it possible to install a fresh copy of Windows XP on the HP? I have
> seen, in several occasions, where components of the original HP
> installations, have interfered with JAWS functionality. In fact, I just
> completed a project of this nature for a client last week and the laptop
> is
> running perfectly at this time. It has been used every day and has not
> crashed or frozen one time. This is something you may want to think about
> extensively as I believe you will benefit to your liking.
>
> Regards,
> Dave
> ----- Original Message -----
> From: "Greg Epley" <gregepley@xxxxxxxxxx>
> To: <jfw@xxxxxxxxxxxxx>
> Sent: Wednesday, March 16, 2005 22:37
> Subject: Closing thread unresolved: JAWS problem on new HP laptop
>
>
>> Hi,
>> I agree with you on the software conflicts, but the reason I uninstalled
> all
>> these was mainly to level the playing field between my Dell and the HP.
>> It's mighty hard to troubleshoot something that's not working when you
> have
>> all manner of obvious software differences between a working and
> non-working
>> system.
>>
>> To update all who are following this thread, assuming anyone is any more:
> I
>> finally had another seize up a bit after 4pm this afternoon; this after
>> using the system as consistently as one could trying to do practical,
>> real-world work. The plus side is that it did take longer for the seize
> up
>> to occur, but I can't get work done wondering when my Russian Roulette HP
>> computer is going to blow its head off.
>>
>> I let the system sit a good 15 minutes and it never recovered. The
> touchpad
>> did seem to work some, but the system was definitely acting extremely
>> sluggish. The keyboard on the laptop also seemed somewhat functional,
>> though again very sluggish. I still was never able to successfully
>> launch
>> Microsoft Narrator, so have no input on whether that would work or not.
> As
>> a result of the instability, I also had to force power down the system
>> yet
>> again, which could be affecting the event log information - but I have no
>> choice there, as I can't get any sort of control to do a controlled
>> shutdown.
>>
>> I checked the event logs, as was recommended by several, and found only 1
>> entry in the Application log. It was DCOM, event ID 10010, and was time
> and
>> date stamped at the approximate time the system froze.
>>
>> I'm still waiting for FS to ship my JAWS 6.0. I have tried to contact
> them
>> twice by email about it but no one has responded to me as yet. Typical.
>> Any wonder why I have so much love for FS when I get treated this way as
>> a
>> customer? Downloading JAWS 6 to see if it fixes the problem isn't a
>> resolution at this point. I notice another lister has said FS told them
> the
>> drivers in JAWS 6 would even help 4.5 run better. I don't know, I just
>> think this is a lousy way to treat customers with a product that I have
>> an
>> over $1,000 investment in. I'm in so deep with FS right now that I have
> no
>> choice but to stay with it, though how much longer I'll remain a customer
> is
>> debatable.
>>
>> This HP is a state of the art machine. It does not have crappy
>> components
>> on it. Any person going out to buy a laptop any time in the near future
> had
>> better heed warning and first run every component of the machine by FS
> first
>> to make sure everything is "compatible" with JAWS. Apparently that is
>> the
>> only way to even come close to a pleasant experience.
>>
>> I certainly haven't had one. I stand by my original thinking that the
> crux
>> of the problem here is JAWS. The HP laptop may have to sit in my closet
> for
>> several months, waiting for JAWS to reach a stable point to work on it.
>> Meanwhile I will continue to peck away at this or that on it and perhaps
>> eventually get it working in a stable fashion. My Dell is going on five
>> years old and I have been looking forward to this much better HP for some
>> time. It is frustrating to the extreme to not have any "bread crumbs" to
>> follow to fix this weird freezing problem, and everyone seems as clueless
> as
>> to what's causing it as I am.
>>
>> I will be leaving the list again soon, and wish you all the best with
>> your
>> JAWS products. I still think it's the best screen reader from a usage
>> perspective; I just think JAWS needs a lot of work done on it besides
> adding
>> a bunch of new features that just add to existing bugs. You may not
>> agree
>> with my opinion of the matter, and you are welcome to yours, but please
>> respect mine and don't blast me for feeling the way I do right now. I'm
>> accustomed to being able to fix problems like this one, but it's next to
>> impossible to do when I'm battling an unknown problem that seems to have
> no
>> solution other than grasping at straws.
>> -Greg
>>
>> ----- Original Message -----
>> From: "Pranav Lal" <pranav.lal@xxxxxxxxxxxxxxxxx>
>> To: <jfw@xxxxxxxxxxxxx>
>> Sent: Wednesday, March 16, 2005 6:48 PM
>> Subject: Re: Update: JAWS problem on new HP laptop
>>
>>
>> > Hi Greg,
>> >
>> > <snip J2RE
>> > PL] I doubt it. This is the java virtual machine and has no connection
>> > with
>> > jaws. For that matter none of the softwarethe that you have uninstalled
>> > has
>> > any connection with jaws. even QuickTime should not interfere in this
>> > manner unless you are using it to play QuickTime movies.
>> >
>> >
>> > Pranav
>> > Pranav
>>
>> --------------------------------------------------------------------------
> -------------------------------------------------------------
>> > Pranav
>> >
>> > --
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>>
>>
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