RE: Closing thread unresolved: JAWS problem on new HP laptop
- From: "jim grimsby" <jimgrims@xxxxxxxxxxx>
- To: <jfw@xxxxxxxxxxxxx>
- Date: Thu, 17 Mar 2005 09:21:38 -0800
Chip,
Can the hanging last for over 10-15 minutes? I've never had that kind =
of=20
hanging so don't know what to expect in how long to wait to see.
If you are having a network card issue it can hang for as long as it =
takes.
Try updated your netcard drivers. =20
This HP laptop has both a mini PCI G wireless and a 10/100 Ethernet on =
it.=20
The 10/100 Ethernet is disabled, but it's drivers are up to date as best =
I=20
can determine according to what Microsoft or HP has. The G wireless is =
also
similarly up to date, and is what is in use for network/internet. I've=20
never had any wireless hang problems and I've used a wide variety of=20
wireless products from no particular vendor.
I don't use any software firewall; I have a Linksys WRT54G that is up to =
date on its firmware and have had no problems with it up to this point. =
Not
saying there isn't something weird going on now with this updated HP =
system=20
on the network, and very likely I am encountering something strange here =
now
because I am somewhat out of date on the latest, greatest hardware. =
Most=20
likely I am going to be scratching my head over this one for some time =
to=20
come; it appears it is going to take dumb luck to get it solved. -Greg
----- Original Message -----=20
From: "Chip Orange" <Corange@xxxxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Thursday, March 17, 2005 10:13 AM
Subject: RE: Closing thread unresolved: JAWS problem on new HP laptop
> Ok, it sounds like a network communications problem. Perhaps your=20
> ethernet card or wifi adapter is hanging, or, if you have a software=20
> firewall, perhaps it's blocking all (or some critical) traffic. The=20
> network card with its driver has such a high system priority, that if=20
> it's in the middle of attempting something critical, and things fail,=20
> it can make it seem like your system has "locked-up".
>
> If you have a software firewall that you can temporarily disable, that =
> would be my next suggested experiment.
>
> Hth,
>
> Chip
>
>
>
> Chip Orange
> Database Administrator
> Florida Public Service Commission
>
> Chip.Orange@xxxxxxxxxxxxxxx
> (850) 413-6314
>
> =3D20
>
>> -----Original Message-----
>> From: jfw-bounce@xxxxxxxxxxxxx=3D20 =
[mailto:jfw-bounce@xxxxxxxxxxxxx]=20
>>On Behalf Of Greg Epley
>> Sent: Thursday, March 17, 2005 10:38 AM
>> To: jfw@xxxxxxxxxxxxx
>> Subject: Re: Closing thread unresolved: JAWS problem on new HP laptop =
>>=3D20 Nope, haven't touched anything like that.
>> -Greg
>>=3D20
>> ----- Original Message -----
>> From: "Chip Orange" <Corange@xxxxxxxxxxxxxxx>
>> To: <jfw@xxxxxxxxxxxxx>
>> Sent: Thursday, March 17, 2005 9:30 AM
>> Subject: RE: Closing thread unresolved: JAWS problem on new HP laptop
>>=3D20
>>=3D20
>> > Greg,
>> >
>> > This looks like you may have disabled the DCOM service, or=3D20
>> some service
>> > that it depends on, on this hp, or some other computer on=3D20
>> your network;
>> > is that possible? (are you the kind that's in to disabling=3D20
>> xp services
>> > to try and get just a little more performance out of the system)?
>> >
>> > Chip
>> >
>> >
>> >
>> > Chip Orange
>> > Database Administrator
>> > Florida Public Service Commission
>> >
>> > Chip.Orange@xxxxxxxxxxxxxxx
>> > (850) 413-6314
>> >
>> > =3D3D20
>> >
>> >> -----Original Message-----
>> >> From: jfw-bounce@xxxxxxxxxxxxx=3D3D20=20
>> >> [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Greg Epley
>> >> Sent: Thursday, March 17, 2005 10:24 AM
>> >> To: jfw@xxxxxxxxxxxxx
>> >> Subject: Re: Closing thread unresolved: JAWS problem on=3D20
>> new HP laptop
>> >>=3D3D20
>> >> Chip (and all),
>> >> Here is the info from the event log. I didn't pass it =
along=3D3D20 =20
>> >>before because it was sitting in a text file on the HP and =
at=3D3D20 =20
>> >>the time I'd had enough of the HP so didn't really feel like=3D3D20 =
=20
>> >>booting it up to get the file. Also, I should mention that =
I=3D3D20 =20
>> >>did look back through the event logs and don't see any error=3D3D20 =
=20
>> >>or warning around the time of the other crashes, so=3D3D20 =20
>> >>understand what you are seeing in this error was not logged=3D3D20 =
>> >>before after the other crashes.=3D3D20 Here is the info:
>> >>=3D3D20
>> >> Event Type: Error
>> >> Event Source: DCOM
>> >> Event Category: None
>> >> Event ID: 10010
>> >> Date: 3/16/2005
>> >> Time: 4:07:28 PM
>> >> User: GREG64N\Greg Epley
>> >> Computer: GREG64N
>> >> Description:
>> >> The server {F3A614DC-ABE0-11D2-A441-00C04F795683} did not=3D3D20
>> >> register with DCOM within the required timeout.
>> >>=3D3D20
>> >> For more information, see Help and Support Center at=3D3D20
>> >> http://go.microsoft.com/fwlink/events.asp.
>> >>=3D3D20
>> >> Chip, there is a reason as to why I haven't returned the HP=3D3D20
>> >> for diagnostics, but I prefer not getting into that. It is=3D3D20
>> >> not that the system is stolen or anything like that, but I =
do=3D3D20
>> >> want to leave any returning of the system to HP as a very=3D20
>> last resort.
>> >>=3D3D20
>> >> I doubt running the demo of WindowEyes in small, 30 minute=3D3D20 =
>> >>increments would tell me anything useful. After these =
recent=3D3D20 =20
>> >>changes I made, the system showed no signs of instability =
for=3D3D20 =20
>> >>longer than it ever has, and yet late yesterday afternoon it=3D3D20 =
=20
>> >>just suddenly seized up with no warning, and I wasn't even=3D3D20 =20
>> >>typing fast or anything at the time - it just seized up and=3D3D20 =
>> >>that was that. =3D3D20
>> >> Read on to the other thread response for more.
>> >> -Greg
>> >>=3D3D20
>> >> ----- Original Message -----
>> >> From: "Chip Orange" <Corange@xxxxxxxxxxxxxxx>
>> >> To: <jfw@xxxxxxxxxxxxx>
>> >> Sent: Thursday, March 17, 2005 8:05 AM
>> >> Subject: RE: Closing thread unresolved: JAWS problem on=3D20
>> new HP laptop
>> >>=3D3D20
>> >>=3D3D20
>> >> > Greg,
>> >> >
>> >> > I'm sorry to hear you've hit the wall on this. I do=3D20
>> think however
>> >> > you've written off an HP hardware problem too soon,=3D20
>> without any real
>> >> > argument as to why it could not be a faulty HD say, or=3D3D20
>> >> something like
>> >> > that.
>> >> >
>> >> > Btw, we could use more info on the DCOM event you=3D20
>> mentioned. Press
>> >> > enter to go into it, tab to the edit box with the details, press =
>> >> > control-a and control-c to copy the details, and then =
paste=3D3D20
>> >> them to the
>> >> > list.
>> >> >
>> >> > I would try returning it to HP for their evaluation, or, =
if=3D3D20
>> >> this is what
>> >> > it takes to convince you, try the demo of window eyes=3D20
>> for a while as
>> >> > your screen reader.
>> >> >
>> >> > Hth,
>> >> >
>> >> > Chip
>> >> >
>> >> >
>> >> >
>> >> > Chip Orange
>> >> > Database Administrator
>> >> > Florida Public Service Commission
>> >> >
>> >> > Chip.Orange@xxxxxxxxxxxxxxx
>> >> > (850) 413-6314
>> >> >
>> >> > =3D3D3D20
>> >> >
>> >> >> -----Original Message-----
>> >> >> From: jfw-bounce@xxxxxxxxxxxxx=3D3D3D20=20
>> >> >> [mailto:jfw-bounce@xxxxxxxxxxxxx] On Behalf Of Greg Epley
>> >> >> Sent: Wednesday, March 16, 2005 10:37 PM
>> >> >> To: jfw@xxxxxxxxxxxxx
>> >> >> Subject: Closing thread unresolved: JAWS problem on new=3D20
>> HP laptop
>> >> >>=3D3D3D20
>> >> >> Hi,
>> >> >> I agree with you on the software conflicts, but the=3D20
>> reason I=3D3D3D20
>> >> >> uninstalled all these was mainly to level the playing =3D
> field=3D3D3D20
>> >> >> between my Dell and the HP.=3D3D3D20
>> >> >> It's mighty hard to troubleshoot something that's not=3D20
>> working=3D3D3D20
>> >> >> when you have all manner of obvious software =
differences=3D3D3D20 =20
>> >> >>between a working and non-working system. =3D3D3D20
>> >> >> To update all who are following this thread, assuming=3D20
>> anyone=3D3D3D20
>> >> >> is any more: I finally had another seize up a bit after =3D
> 4pm=3D3D3D20
>> >> >> this afternoon; this after using the system as =3D
> consistently=3D3D3D20
>> >> >> as one could trying to do practical, real-world work. =3D
> The=3D3D3D20
>> >> >> plus side is that it did take longer for the seize up =
to=3D3D3D20=20
>> >> >> occur, but I can't get work done wondering when my =3D
> Russian=3D3D3D20
>> >> >> Roulette HP computer is going to blow its head off. =3D3D3D20
>> >> >> I let the system sit a good 15 minutes and it never=3D3D3D20
>> >> >> recovered. The touchpad did seem to work some, but =
the=3D3D3D20
>> >> >> system was definitely acting extremely sluggish. The=3D3D3D20
>> >> >> keyboard on the laptop also seemed somewhat =
functional,=3D3D3D20
>> >> >> though again very sluggish. I still was never able to=3D3D3D20
>> >> >> successfully launch Microsoft Narrator, so have no input =3D
> on=3D3D3D20
>> >> >> whether that would work or not. As a result of the=3D3D3D20=20
>> >> >> instability, I also had to force power down the system =3D
> yet=3D3D3D20
>> >> >> again, which could be affecting the event log information =3D
> -=3D3D3D20
>> >> >> but I have no choice there, as I can't get any sort of=3D3D3D20 =
=20
>> >> >>control to do a controlled shutdown. =3D3D3D20
>> >> >> I checked the event logs, as was recommended by=3D20
>> several, and=3D3D3D20
>> >> >> found only 1 entry in the Application log. It was =
DCOM,=3D3D3D20 =20
>> >> >>event ID 10010, and was time and date stamped at the=3D3D3D20 =20
>> >> >>approximate time the system froze. =3D3D3D20
>> >> >> I'm still waiting for FS to ship my JAWS 6.0. I have =3D
> tried=3D3D3D20
>> >> >> to contact them twice by email about it but no one has=3D3D3D20 =
>> >> >> responded to me as yet. Typical.=3D3D3D20 Any wonder why I =
have=20
>> >> >> so much love for FS when I get=3D20
>> treated=3D3D3D20
>> >> >> this way as a customer? Downloading JAWS 6 to see if =
it=3D3D3D20=20
>> >> >> fixes the problem isn't a resolution at this point. I=3D20
>> notice=3D3D3D20
>> >> >> another lister has said FS told them the drivers in JAWS =3D
> 6=3D3D3D20
>> >> >> would even help 4.5 run better. I don't know, I just =3D
> think=3D3D3D20
>> >> >> this is a lousy way to treat customers with a product=3D20
>> that I=3D3D3D20
>> >> >> have an over $1,000 investment in. I'm in so deep with =3D
> FS=3D3D3D20
>> >> >> right now that I have no choice but to stay with it, =3D
> though=3D3D3D20
>> >> >> how much longer I'll remain a customer is debatable. =3D3D3D20
>> >> >> This HP is a state of the art machine. It does not =
have=3D3D3D20
>> >> >> crappy components on it. Any person going out to buy =
a=3D3D3D20
>> >> >> laptop any time in the near future had better heed =3D
> warning=3D3D3D20
>> >> >> and first run every component of the machine by FS first =3D
> to=3D3D3D20
>> >> >> make sure everything is "compatible" with JAWS. =3D
> Apparently=3D3D3D20
>> >> >> that is the only way to even come close to a pleasant=3D20
>> experience.
>> >> >>=3D3D3D20
>> >> >> I certainly haven't had one. I stand by my original=3D20
>> thinking=3D3D3D20
>> >> >> that the crux of the problem here is JAWS. The HP=3D20
>> laptop may=3D3D3D20
>> >> >> have to sit in my closet for several months, waiting=3D20
>> for JAWS=3D3D3D20
>> >> >> to reach a stable point to work on it.=3D3D3D20 Meanwhile I =
will=20
>> >> >> continue to peck away at this or that=3D20
>> on it=3D3D3D20
>> >> >> and perhaps eventually get it working in a stable fashion. =3D
> =3D3D3D20
>> >> >> My Dell is going on five years old and I have been =3D
> looking=3D3D3D20
>> >> >> forward to this much better HP for some time. It is=3D3D3D20=20
>> >> >> frustrating to the extreme to not have any "bread=3D20
>> crumbs" to=3D3D3D20
>> >> >> follow to fix this weird freezing problem, and everyone=3D20
>> seems=3D3D3D20
>> >> >> as clueless as to what's causing it as I am.
>> >> >>=3D3D3D20
>> >> >> I will be leaving the list again soon, and wish you all =3D
> the=3D3D3D20
>> >> >> best with your JAWS products. I still think it's the =3D
> best=3D3D3D20
>> >> >> screen reader from a usage perspective; I just think=20
>> >> >> JAWS=3D3D3D20 needs a lot of work done on it besides adding a=20
>> >> >> bunch=3D20
>> of new=3D3D3D20
>> >> >> features that just add to existing bugs. You may not =3D
> agree=3D3D3D20
>> >> >> with my opinion of the matter, and you are welcome to=3D20
>> yours,=3D3D3D20
>> >> >> but please respect mine and don't blast me for feeling =3D
> the=3D3D3D20
>> >> >> way I do right now. I'm accustomed to being able to =
fix=3D3D3D20=20
>> >> >> problems like this one, but it's next to impossible to=20
>> >> >> do=3D3D3D20 when I'm battling an unknown problem that seems to=20
>> >> >> have =3D
> no=3D3D3D20
>> >> >> solution other than grasping at straws.
>> >> >> -Greg
>> >> >>=3D3D3D20
>> >> >> ----- Original Message -----
>> >> >> From: "Pranav Lal" <pranav.lal@xxxxxxxxxxxxxxxxx>
>> >> >> To: <jfw@xxxxxxxxxxxxx>
>> >> >> Sent: Wednesday, March 16, 2005 6:48 PM
>> >> >> Subject: Re: Update: JAWS problem on new HP laptop =3D3D3D20
>> >> >>=3D3D3D20
>> >> >> > Hi Greg,
>> >> >> >
>> >> >> > <snip J2RE
>> >> >> > PL] I doubt it. This is the java virtual machine and=3D20
>> has no=3D3D3D20
>> >> >> connection=3D3D3D20
>> >> >> > with
>> >> >> > jaws. For that matter none of the softwarethe that=3D20
>> you have=3D3D3D20
>> >> >> uninstalled=3D3D3D20
>> >> >> > has
>> >> >> > any connection with jaws. even QuickTime should not=3D3D3D20
>> >> >> interfere in this
>> >> >> > manner unless you are using it to play QuickTime movies.
>> >> >> >
>> >> >> >
>> >> >> > Pranav
>> >> >> > Pranav
>> >> >> >=3D3D3D20
>> >> >> --------------------------------------------------------------
>> >> >> --------------------------------------------------------------
>> >> >> -----------
>> >> >> > Pranav
>> >> >> >
>> >> >> > --
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