[jaws-uk] Re: Video Intercept Manager

  • From: "William Burton" <william.burton@xxxxxxxxxxxxxxxxxxx>
  • To: <jaws-uk@xxxxxxxxxxxxx>
  • Date: Tue, 28 Nov 2006 17:25:11 -0000

Hi Jon,

These problems may occur from an out-of-date display driver, in which
case you may need to download and install the latest one from Via's
website.

The dual display drivers is also an important one. Some display adapters
come with two installed for dual monitor usage. For clarity, you should
go to Control Panel, System, Hardware tab, Device Manager, and check
Display Adapters. If there is more than one device listed under here,
press Enter on the second one and change Device Usage to "Do not use".

If not, try this process I usually use to refresh the video intercept
chain.

1. Go to Start, then Run.
   Type in "regedit" and press Enter.

2. On the tree view, open HKEY_LOCAL_MACHINE.
   Underneath this, open SYSTEM, then CurrentControlSet, Control,
DisplayChaining.

3. On DisplayChaining, press the Delete key, and then Yes on the
confirmation dialog.
   Close the Registry Editor.

4. Open Control Panel from the Start Menu, and select System.
   Go to the Hardware tab and press the Device Manager button.
   Open Display Adapters and delete the items inside it with the Delete
key.

5. Restart your computer.
   Your graphics card drivers should then re-install. Follow the
on-screen instructions.

6. Restart your computer again.
   Go to Start, then Run.
   Click Browse. Go to C:, then Program Files, then Freedom Scientific,
then JAWS, then the version you are running (eg "7.0").
   Open "setjv.exe" and click on OK.

If you have any other problems with JAWS please don't hesistate to email
us or give us a call.

Regards,
William Burton
Technical Support
Sight and Sound Technology
Web: www.sightandsound.co.uk
Tel: 0845 634 7979

-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]
On Behalf Of Jon
Sent: 28 November 2006 15:37
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Video Intercept Manager
Importance: High

Hi I have been refurbishing a laptop for a customer and friend who is
blind.
I have installed a newly purchased version of Jaws 7.10 which I have
upgraded to V7.10.500U.  I am getting persistent calls on reload to
install Video Intercept Manager.  I do, and it says it has installed and
will not reboot.  I have checked the Freedom Scientific Knowledge base
and followed the recommendations, i.e. check for dual display drivers -
I have only one installed to my knowledge; Try uninstalling and
reinstalling - I have several times; download the latest upgrade - I
have done.  I have sent various emails to FS support in the US and
Europe and had no replies.  My customer is get desperate as he needs his
laptop back so that he can do his new job.
=20

I am an IT specialist (have my own business) but with no experience with
Jaws.

=20

The system information is below; please can someone help with this issue
as soon as possible. I a reluctant to do a total system format and
build.

=20

Many thanks

Jon Dyer

=20

Laptop                          Fujitsu-Siemens Amilo-Pro model V2010

Operating System          Windows XP Home SP2, fully updated

=20

Relevant Programs                    =20

Microsoft Office 2003 (student edition), fully updated

Adobe Acrobat reader v7

Norton Internet Security 2006, fully updated

Jaws 7.10.500U fully updated

Winzip

Nero Burning Rom V6

=20

When the system is started the following dialogue panel appears:

=20

Status:

Video Intercept is not installed

=20

Primary Display Adapter

                                    VIA/S3G UniChrome Pro IGP

                                    Via/S3 Graphics Co. Ltd

                                    Vtdisp.dll

                                    6.14.10.0188-16.94.39.55

=20

Video Chain Information

                                    Dcmc0d0

=20

The dialogue indicates that the install has been successful and locks
the OS during shutdown, requiring a forced power-down.  Next reboot the
same dialogue box is displayed saying that the VIM is not installed.

=20

=20


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