[jaws-uk] Re: Video Intercept Manager

Hi John,

One possibility would be to rerun the installation of Jaws 7.1 and chose the 
repair option.

If all else fails, I suggest calling support at Sight and Sound, who are the 
main UK distributors of Jaws, on 01604 798070.

HTH,

Phil Medway

philmedway@xxxxxxxxxxxxxxxx

tel: 01869 347639

mobile: 07980 519990

Skype: philmedway


----- Original Message ----- 
From: "Jon" <crowjon@xxxxxxxxxxxx>
To: <jaws-uk@xxxxxxxxxxxxx>
Sent: Tuesday, November 28, 2006 3:37 PM
Subject: [jaws-uk] Video Intercept Manager


Hi I have been refurbishing a laptop for a customer and friend who is blind.
I have installed a newly purchased version of Jaws 7.10 which I have
upgraded to V7.10.500U.  I am getting persistent calls on reload to install
Video Intercept Manager.  I do, and it says it has installed and will not
reboot.  I have checked the Freedom Scientific Knowledge base and followed
the recommendations, i.e. check for dual display drivers - I have only one
installed to my knowledge; Try uninstalling and reinstalling - I have
several times; download the latest upgrade - I have done.  I have sent
various emails to FS support in the US and Europe and had no replies.  My
customer is get desperate as he needs his laptop back so that he can do his
new job.


I am an IT specialist (have my own business) but with no experience with
Jaws.



The system information is below; please can someone help with this issue as
soon as possible. I a reluctant to do a total system format and build.



Many thanks

Jon Dyer



Laptop                          Fujitsu-Siemens Amilo-Pro model V2010

Operating System          Windows XP Home SP2, fully updated



Relevant Programs

Microsoft Office 2003 (student edition), fully updated

Adobe Acrobat reader v7

Norton Internet Security 2006, fully updated

Jaws 7.10.500U fully updated

Winzip

Nero Burning Rom V6



When the system is started the following dialogue panel appears:



Status:

Video Intercept is not installed



Primary Display Adapter

                                    VIA/S3G UniChrome Pro IGP

                                    Via/S3 Graphics Co. Ltd

                                    Vtdisp.dll

                                    6.14.10.0188-16.94.39.55



Video Chain Information

                                    Dcmc0d0



The dialogue indicates that the install has been successful and locks the OS
during shutdown, requiring a forced power-down.  Next reboot the same
dialogue box is displayed saying that the VIM is not installed.






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