[jaws-uk] Re: TROUBLE WITH WEIGHT WATCHERS' SITE
- From: "Val" <val17@xxxxxxxxxxxxx>
- To: <jaws-uk@xxxxxxxxxxxxx>
- Date: Wed, 26 Jul 2006 20:02:23 +0100
Hi Phil, thanks so much for your wonderful reply to my Weight Watchers site
query. My daughter had an awful time with one of their 'Customer Service
Rep' (or that's what she called herself. In the end because she wasn't
winning the round, the girl blamed the screen reader. My daughter soon put
her right that JAWS worked perfectly with other sites but the girl just hung
up on her. My Meeting Leader is now going to take the matter up with the UK
Programme Person so I'll forward your message to the Leader so she can pass
it on, if that's O.K. Obviously I'll just cut and paste your message so no
names will be passed on.
Once again, thanks for trying and solving my problem - I don't feel so
stupid now.
Regards
Val.
-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On
Behalf Of Phil Medway
Sent: 26 July 2006 12:56
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Re: TROUBLE WITH WEIGHT WATCHERS' SITE
Hi Val,
The site incorporates Flash.
Flash can be made accessible if written appropriately but in this case it is
pretty unworkable.
Since you have already tried the service desk, you might wish to contact the
web team at RNIB to see if they can apply some pressure.
Regards,
Phil Medway
philmedway@xxxxxxxxxxxxxxxx
tel: 01869 347639
mobile: 07980 519990
Skype: philmedway
----- Original Message -----
From: "Val" <val17@xxxxxxxxxxxxx>
To: <jaws-uk@xxxxxxxxxxxxx>
Sent: Tuesday, July 25, 2006 10:01 PM
Subject: [jaws-uk] TROUBLE WITH WEIGHT WATCHERS' SITE
Could someone try the Weight Watchers website for me. The site I find is
not very VI, screen reader, friendly but the part I particularly want to
access and use properly is the area where points values are shown and a
daily Tracker log can be kept.
My daughter who is sighted and who is not stupid with computers has tried to
help me but even she finds it extremely difficult. I have complained to WW
and have held the RNIB and Tesco up as sites particularly well designed for
VI' and screen readers, but, typically, the 'know it all from Customer
Services' would have none of it and concluded the conversation by saying
that it was obviously the fault of the screen reader (by her dismissive
attitude it was quite obvious that she had no idea what a screen reader did
nor wanted to).
I am using JAWS 7.10 and XP Home.
It was obvious from her patronising (typical Customer Services when they
don't understand the problem) attitude that she had had her cage rattled by
her Manager because, failing to get responses to two emails, I mentioned the
difficulty to my Meeting Leader.
I don't want to invoke the DDA but feel that I might have to to get some
action on this site so would appreciate any help anyone can give. I am
quite willing to see sense if someone else can find the way to negotiate the
places I want to get to, but I have just given up.
Regards
Val.
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