[jaws-uk] Re: TROUBLE WITH WEIGHT WATCHERS' SITE

Val I have looked at this site, and like you found it most unfriendly. I 
find it most extraordinary that such an organisation can boast accessibility 
i.e. cassetts of some of their material and yet appear to be completely dumb 
on internet accessibility.  I have given up using them

Elspeth
----- Original Message ----- 
From: "Val" <val17@xxxxxxxxxxxxx>
To: <jaws-uk@xxxxxxxxxxxxx>
Sent: Tuesday, July 25, 2006 10:01 PM
Subject: [jaws-uk] TROUBLE WITH WEIGHT WATCHERS' SITE


> Could someone try the Weight Watchers website for me.  The site I find is
> not very VI, screen reader, friendly but the part I particularly want to
> access and use properly is the area where points values are shown and a
> daily Tracker log can be kept.
>
> My daughter who is sighted and who is not stupid with computers has tried 
> to
> help me but even she finds it extremely difficult.  I have complained to 
> WW
> and have held the RNIB and Tesco up as sites particularly well designed 
> for
> VI' and screen readers, but, typically, the 'know it all from Customer
> Services' would have none of it and concluded the conversation by saying
> that it was obviously the fault of the screen reader (by her dismissive
> attitude it was quite obvious that she had no idea what a screen reader 
> did
> nor wanted to).
>
> I am using JAWS 7.10 and XP Home.
>
> It was obvious from her patronising (typical Customer Services when they
> don't understand the problem) attitude that she had had her cage rattled 
> by
> her Manager because, failing to get responses to two emails, I mentioned 
> the
> difficulty to my Meeting Leader.
>
> I don't want to invoke the DDA but feel that I might have to to get some
> action on this site so would appreciate any help anyone can give.  I am
> quite willing to see sense if someone else can find the way to negotiate 
> the
> places I want to get to, but I have just given up.
>
> Regards
>
>
>
> Val.
>
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