Dear Barbara, I did not realise you were in Northern Ireland, but if you recall George said not to phone BT Broad but after the weekend to phone the normal BT faults line in Uk it is free phone 150 you have to press when asked the right button for faults you will not finish up in an Indian call centre, they may want to run a test automatically by asking you to leave you Tel. number and of course if they see you have any kind of connection they will say it Ok. Ignore all this and insist on speaking to an Engineer. I have done this so many times I can't count. every time we have heavy rain my line gets dodgy.. If they send an Engineer complain bitterly ask him if he is outsourced. ask him how far you are from the call centre. grill him about what they have been up to in your neck of the woods. He if it is like here will be working for BT but outsourced. Finally threaten to write to the Chairman and if you have a few lousy shares in Bt. threaten to sell them also. I know this sounds a bit tough but do it. If you are registered Blind you will have something called "total care! tell them you want your total care. In essence this means of course that if your line dies, they have to fix it with so many hours. Good Luck. Dorothy Ps If others also have had problems all of you do the same. ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq