Barbara, you could try being more assertive. Or just be sneaky and say you think the problem is with the telephone line. Nigel It's a dog eat dog world out there. ----- Original Message ----- From: "Barbara Wilson" <barkingbabs@xxxxxxxxxxxxxxx> To: <jaws-uk@xxxxxxxxxxxxx> Sent: Wednesday, November 29, 2006 2:57 PM Subject: [jaws-uk] Re: BT Broadband problems Babera. > I've tried ringing the faults line, but as soon as I say I'm having > problems > with Broadband they put me through to Broadband help straight away. When I > point out I don't want to be put through to Broadband help, they say the > faults line can't help me and that if my problems are with Broadband then > only that support line can help me. > > > Barbara Wilson > Email: barkingbabs@xxxxxxxxxxxxxxx > MSN: barkingbabs@xxxxxxxxxxxxxxx > Mobile: 07917710779 > Donate to Guide Dogs at: > www.justgiving.com/cyder > > -----Original Message----- > From: jaws-uk-bounce@xxxxxxxxxxxxx > [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]On Behalf Of Dorothy Ingram-Gorban > Sent: 29 November 2006 14:45 > To: jaws-uk@xxxxxxxxxxxxx > Subject: [jaws-uk] BT Broadband problems Babera. > > > Dear Barbara, > I did not realise you were in Northern Ireland, but if you recall George > said not to phone BT Broad but after the weekend to phone the normal BT > faults line in Uk it is free phone 150 you have to press when asked the > right button for faults you will not finish up in an Indian call centre, > they may want to run a test automatically by asking you to leave you Tel. > number and of course if they see you have any kind of connection they > will > say it Ok. > Ignore all this and insist on speaking to an Engineer. > > I have done this so many times I can't count. every time we have heavy > rain my line gets dodgy.. If they send an Engineer complain bitterly ask > him if he is outsourced. ask him how far you are from the call centre. > grill > him about what they have been up to in your neck of the woods. > He if it is like here will be working for BT but outsourced. Finally > threaten to write to the Chairman and if you have a few lousy shares in > Bt. > threaten to sell them also. I know this sounds a bit tough but do it. If > you > are registered Blind you will have something called "total care! tell > them > you want your total care. In essence this means of course that if your > line > dies, they have to fix it with so many hours. Good Luck. Dorothy Ps If > others also have had problems all of you do the same. > > ** To leave the list, click on the immediately-following link:- > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** jaws-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > > ** To leave the list, click on the immediately-following link:- > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** jaws-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > > > -- > No virus found in this incoming message. > Checked by AVG Free Edition. > Version: 7.1.409 / Virus Database: 268.15.0/557 - Release Date: 29/11/2006 > ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq