[jaws-uk] Re: BT Broadband problems Babera.

Barbara,
you could try being more assertive.  Or just be sneaky and say you think the 
problem is with the telephone line.

Nigel
It's a dog eat dog world out there.
----- Original Message ----- 
From: "Barbara Wilson" <barkingbabs@xxxxxxxxxxxxxxx>
To: <jaws-uk@xxxxxxxxxxxxx>
Sent: Wednesday, November 29, 2006 2:57 PM
Subject: [jaws-uk] Re: BT Broadband problems Babera.


> I've tried ringing the faults line, but as soon as I say I'm having 
> problems
> with Broadband they put me through to Broadband help straight away. When I
> point out I don't want to be put through to Broadband help, they say the
> faults line can't help me and that if my problems are with Broadband then
> only that support line can help me.
>
>
> Barbara Wilson
> Email: barkingbabs@xxxxxxxxxxxxxxx
> MSN: barkingbabs@xxxxxxxxxxxxxxx
> Mobile: 07917710779
> Donate to Guide Dogs at:
> www.justgiving.com/cyder
>
> -----Original Message-----
> From: jaws-uk-bounce@xxxxxxxxxxxxx
> [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]On Behalf Of Dorothy Ingram-Gorban
> Sent: 29 November 2006 14:45
> To: jaws-uk@xxxxxxxxxxxxx
> Subject: [jaws-uk] BT Broadband problems Babera.
>
>
> Dear Barbara,
> I did not realise you were in Northern Ireland, but if you recall George
> said  not to phone BT Broad but after the weekend to phone the normal BT
> faults line  in Uk it is free phone 150 you have to press when asked the
> right button for faults you will not finish up in an Indian call centre,
> they may want to  run a test automatically by asking you to leave you Tel.
> number and of course if they  see you have any kind of connection they 
> will
> say it Ok.
> Ignore all this and  insist on speaking to an Engineer.
>
> I have done this so many times I can't count. every time we have  heavy
> rain my line gets dodgy.. If they send an Engineer complain  bitterly ask
> him if he is outsourced. ask him how far you are from the call centre. 
> grill
> him about what they have been up to in your neck of the woods.
> He if it is like here will be  working for BT but outsourced. Finally
> threaten to write to the Chairman and if you have a few lousy shares in 
> Bt.
> threaten to sell them also. I know this sounds a bit tough but do it. If 
> you
> are registered Blind you will have something called "total care!  tell 
> them
> you want your total care. In essence this means of course that if your 
> line
> dies, they have to fix it  with so many hours. Good Luck.  Dorothy Ps If
> others also have had problems  all of you do the same.
>
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