Hi David, I'm afraid to say that many of the support lines are now in India. I am with Talktalk, and I have experienced exactly the same support. There is such a delay on the line, and very often accents I can't understand. I have also experienced the dropping of the line, but thought it just applied to Talktalk. Evidently not. With best wishes, Keith -----Original Message----- From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]On Behalf Of David Sent: 29 November 2006 19:05 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Re: BT Broadband problems Babera. Barbara, I've been reading this thread with interest. I'm not with BT thank goodness but I have a friend who is and he describes very similar experiences. The most frustrating is that he keeps getting put through to people in India, or wherever, who he can't understand and they can't understand him. A lot has been said on this thread so won't repeat it. Whether your exchange is near or far, or whatever the problems are, if these characters in BT take your money then presumably they believe they can provide you with a service. All the rest is largely irrelevant to you. I would recommend if you pay by Direct Debit that you cancel it. They absolutely hate that and nothing prompts them more to act. Hope you resolve it soon. Regards David -----Original Message----- From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]On Behalf Of Nigel Sent: 29 November 2006 18:46 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Re: BT Broadband problems Babera. Barbara, you could try being more assertive. Or just be sneaky and say you think the problem is with the telephone line. Nigel It's a dog eat dog world out there. ----- Original Message ----- From: "Barbara Wilson" <barkingbabs@xxxxxxxxxxxxxxx> To: <jaws-uk@xxxxxxxxxxxxx> Sent: Wednesday, November 29, 2006 2:57 PM Subject: [jaws-uk] Re: BT Broadband problems Babera. > I've tried ringing the faults line, but as soon as I say I'm having > problems > with Broadband they put me through to Broadband help straight away. When I > point out I don't want to be put through to Broadband help, they say the > faults line can't help me and that if my problems are with Broadband then > only that support line can help me. > > > Barbara Wilson > Email: barkingbabs@xxxxxxxxxxxxxxx > MSN: barkingbabs@xxxxxxxxxxxxxxx > Mobile: 07917710779 > Donate to Guide Dogs at: > www.justgiving.com/cyder > > -----Original Message----- > From: jaws-uk-bounce@xxxxxxxxxxxxx > [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]On Behalf Of Dorothy Ingram-Gorban > Sent: 29 November 2006 14:45 > To: jaws-uk@xxxxxxxxxxxxx > Subject: [jaws-uk] BT Broadband problems Babera. > > > Dear Barbara, > I did not realise you were in Northern Ireland, but if you recall George > said not to phone BT Broad but after the weekend to phone the normal BT > faults line in Uk it is free phone 150 you have to press when asked the > right button for faults you will not finish up in an Indian call centre, > they may want to run a test automatically by asking you to leave you Tel. > number and of course if they see you have any kind of connection they > will > say it Ok. > Ignore all this and insist on speaking to an Engineer. > > I have done this so many times I can't count. every time we have heavy > rain my line gets dodgy.. If they send an Engineer complain bitterly ask > him if he is outsourced. ask him how far you are from the call centre. > grill > him about what they have been up to in your neck of the woods. > He if it is like here will be working for BT but outsourced. Finally > threaten to write to the Chairman and if you have a few lousy shares in > Bt. > threaten to sell them also. I know this sounds a bit tough but do it. If > you > are registered Blind you will have something called "total care! tell > them > you want your total care. In essence this means of course that if your > line > dies, they have to fix it with so many hours. Good Luck. Dorothy Ps If > others also have had problems all of you do the same. > > ** To leave the list, click on the immediately-following link:- > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** jaws-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > > ** To leave the list, click on the immediately-following link:- > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** jaws-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > > > -- > No virus found in this incoming message. > Checked by AVG Free Edition. > Version: 7.1.409 / Virus Database: 268.15.0/557 - Release Date: 29/11/2006 > ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.14.19/556 - Release Date: 28/11/2006 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.409 / Virus Database: 268.14.19/556 - Release Date: 28/11/2006 ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq