Hi, Ed, Thanks for asking.Nope. I Googled the error message, and tried installing from the command prompt as was suggested in a couple of places. No joy! Dos did say 'administrator', and I took off so much anti-virus software that I am getting warnings about no virus protection; and still the same error.
Pace suggested trying the install on another computer. the only machine where I have administrator rights is this one, which has the wrong JAWS serial number. Can I install Dragon 11.5 on more than one computer? I can swap serial numbers, but I would also have to remove all my JAWS personal files, right? Or, if they're only in JAWS 13, can I leave it alone and just cleanly install JAWS 12?
This is way more adventure than I was wishing for. Ann