[j-say list] Re: Fatal Error while installing J-Say
- From: "Ed. Rosenthal" <edward@xxxxxxxxxxxx>
- To: <j-say@xxxxxxxxxxxxx>
- Date: Tue, 1 May 2012 06:58:14 -0700
Ann- let's set a time for remote support to see if I can't resolve. Please
contact me off list at edward@xxxxxxxxxxxx and we can arrange day/time to
work on this...ed.
-----Original Message-----
From: j-say-bounce@xxxxxxxxxxxxx [mailto:j-say-bounce@xxxxxxxxxxxxx] On
Behalf Of Ann Byrne
Sent: Monday, April 30, 2012 4:58 PM
To: j-say@xxxxxxxxxxxxx
Subject: [j-say list] Re: Fatal Error while installing J-Say
Hi, Ed,
Thanks for asking.
Nope. I Googled the error message, and tried installing from the command
prompt as was suggested in a couple of places. No joy! Dos did say
'administrator', and I took off so much anti-virus software that I am
getting warnings about no virus protection; and still the same error.
Pace suggested trying the install on another computer. the only machine
where I have administrator rights is this one, which has the wrong JAWS
serial number. Can I install Dragon 11.5 on more than one
computer? I can swap serial numbers, but I would also have to
remove all my JAWS personal files, right? Or, if they're only in JAWS 13,
can I leave it alone and just cleanly install JAWS 12?
This is way more adventure than I was wishing for.
Ann
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