What account is the contractor logged in as, the domain account or the local (laptop) account? Is the domain account on the laptop out of sync with the domain? ____________________ Shawn R. Quillman Robert Bosch Corporation AN-Fh/CIT5 38000 Hills Tech Drive Farmington Hills, MI 48331 (248) 553-1164 (P) (248) 848-2855 (F) shawn.quillman@xxxxxxxxxxxx ____________________ -----Original Message----- From: Scott Gwartney [mailto:SGwartney@xxxxxxxxxxx] Sent: Thursday, February 07, 2002 4:45 PM To: [ISAserver.org Discussion List] Subject: [isalist] stumped http://www.ISAserver.org I have a contractor who brings in his own laptop. The laptop is not a member of the domain, but the contractor does have a domain username/password. He also has the firewall client installed. When he tries to access his outside email (Outlook using POP3 & SMTP) the firewall client gets the red exclamation point; when move the mouse over it, it says "failed to authenticate". I've tried the identical settings on my own laptop (i.e. not a member of the domain, firewall client installed, accessing an outside mail server) without any problems. The only thing that shows up in the event log is: The description for Event ID ( 1 ) in Source ( WinSock Proxy Client ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: OUTLOOK.EXE. He can use IE and his MSN Messenger without any trouble. No other clues. Any ideas? --Scott ------------------------------------------------------ You are currently subscribed to this ISAserver.org Discussion List as: shawn.quillman@xxxxxxxxxxxx To unsubscribe send a blank email to $subst('Email.Unsub')