[icon-discuss] Re: Curious about Live Support Mode

  • From: "Jenny Axler" <jaxler@xxxxxxxxxxxxx>
  • To: <icon-discuss@xxxxxxxxxxxxx>
  • Date: Thu, 5 Jun 2008 14:51:27 -0700

The LevelStar manual has certainly been updated since 1.05, the website has not been updated however, so the new manual isn't up.
In addition, Live Support Mode is not covered in our manual, even in the newest version, because it is used only in rare instances where support people need to access your unit, there are only a few people that can do it, and there is nothing that you, the user, can do individually with it. It has nothing what so ever to do with your interraction with the unit, and can only be used in conjunction with a support person with the capacity to access your unit that way. There's really no reason it can't go in there, however, not knowing anything about it will not limit you in any way, nor will knowing about it benefit you in any way.
----- Original Message ----- From: "Chase Crispin" <chase.crispin@xxxxxxxxx> 
To: <icon-discuss@xxxxxxxxxxxxx>
Sent: Thursday, June 05, 2008 5:34 AM
Subject: [icon-discuss] Re: Curious about Live Support Mode
The LevelStar manual hasn't been updated sense 1.05, and live support mode was introduced in version 1.1.1. 

Visit my Blog, called Blind Mobile tech at:
http://blindmobiletech.blogspot.com
This is a blog that I will only cover tech things in for the blind, and Icon and Braille+ will be discussed a lot. 
Chase Crispin
----- Original Message ----- From: "David Poehlman" <poehlman1@xxxxxxxxxxx> 
To: <icon-discuss@xxxxxxxxxxxxx>
Sent: Thursday, June 05, 2008 5:51 AM
Subject: [icon-discuss] Re: Curious about Live Support Mode



well, if you pres the menu key while in report a problem, the option for
live support mode is there and indeed does work.
----- Original Message ----- From: "Rob Lambert" <rml695@xxxxxxxxxxx> 
To: <icon-discuss@xxxxxxxxxxxxx>
Sent: Thursday, June 05, 2008 2:38 AM
Subject: [icon-discuss] Curious about Live Support Mode
I was reading the manual for the Icon & Braille+ on APH's website and came 
accross an item in the Report a Problem menu that allows for Live Support
Mode. For those that don't know about it, this allows an engineer to
remotely control your Braille+ or Icon while you are on the phone with
support to help in sorting out any problems that have occurred. When I was reading the LevelStar-specific Icon manual, however, this was nowhere to be found. So this begs the question about whether or not this feature actually 
exists, since I'm hearing it different from essentially the same manual?

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For answers to the most frequently asked questions about Icon and Braille +, Visit 
the LevelStar and APH FAQ pages:
Visit the LevelStar FAQ page at
http://www.levelstar.com/support-faqs.php
Visit the APH FAQ page at
http://sun1.aph.org/webcast/brailleplus2/faq.html


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icon-discuss-request@xxxxxxxxxxxxx

To post to this list, send your message to:

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For answers to the most frequently asked questions about Icon and Braille +, Visit 
the LevelStar and APH FAQ pages:
Visit the LevelStar FAQ page at
http://www.levelstar.com/support-faqs.php
Visit the APH FAQ page at
http://sun1.aph.org/webcast/brailleplus2/faq.html 

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subject line to:

icon-discuss-request@xxxxxxxxxxxxx

To post to this list, send your message to:

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For answers to the most frequently asked questions about Icon and Braille +, 
Visit
the LevelStar and APH FAQ pages:
Visit the LevelStar FAQ page at
http://www.levelstar.com/support-faqs.php
Visit the APH FAQ page at
http://sun1.aph.org/webcast/brailleplus2/faq.html

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