[icon-discuss] Re: Curious about Live Support Mode

  • From: "Chase Crispin" <chase.crispin@xxxxxxxxx>
  • To: <icon-discuss@xxxxxxxxxxxxx>
  • Date: Thu, 5 Jun 2008 07:34:32 -0500

The LevelStar manual hasn't been updated sense 1.05, and live support mode was introduced in version 1.1.1. 


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This is a blog that I will only cover tech things in for the blind, and Icon and Braille+ will be discussed a lot. 
Chase Crispin
----- Original Message ----- From: "David Poehlman" <poehlman1@xxxxxxxxxxx> 
To: <icon-discuss@xxxxxxxxxxxxx>
Sent: Thursday, June 05, 2008 5:51 AM
Subject: [icon-discuss] Re: Curious about Live Support Mode



well, if you pres the menu key while in report a problem, the option for
live support mode is there and indeed does work.
----- Original Message ----- From: "Rob Lambert" <rml695@xxxxxxxxxxx> 
To: <icon-discuss@xxxxxxxxxxxxx>
Sent: Thursday, June 05, 2008 2:38 AM
Subject: [icon-discuss] Curious about Live Support Mode



I was reading the manual for the Icon & Braille+ on APH's website and came
accross an item in the Report a Problem menu that allows for Live Support
Mode. For those that don't know about it, this allows an engineer to
remotely control your Braille+ or Icon while you are on the phone with
support to help in sorting out any problems that have occurred. When I was
reading the LevelStar-specific Icon manual, however, this was nowhere to be found. So this begs the question about whether or not this feature actually 
exists, since I'm hearing it different from essentially the same manual?

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For answers to the most frequently asked questions about Icon and Braille +, Visit 
the LevelStar and APH FAQ pages:
Visit the LevelStar FAQ page at
http://www.levelstar.com/support-faqs.php
Visit the APH FAQ page at
http://sun1.aph.org/webcast/brailleplus2/faq.html 

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For answers to the most frequently asked questions about Icon and Braille +, 
Visit
the LevelStar and APH FAQ pages:
Visit the LevelStar FAQ page at
http://www.levelstar.com/support-faqs.php
Visit the APH FAQ page at
http://sun1.aph.org/webcast/brailleplus2/faq.html

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