Hi all, you can also retreive your password if you have an e-mail address on file. 1. go to mysendero.com 2. select the download maps and software link. 3. type your serial number in the form. 4. find the forgot password link and click it. Hope this helps. Chris Chris Grabowski - Customer Support and Product testing Sendero Group "The GPS company." Also, distributors of the mPower, PK, Victor Stream, KNFB Mobile Reader, Talks, Miniguide and ID Mate Phone: 888-757-6810 EXT. 113 Email: chris@xxxxxxxxxxxxxxxx