Try creating a new profile and have her use this profile for a day and see if fixes it. Possible rename the Outlook folder in the users profile to Outlook.old. ________________________________ From: exchangelist-bounce@xxxxxxxxxxxxx [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of gabriel E. Rincon Sent: Wednesday, August 23, 2006 1:40 PM To: exchangelist@xxxxxxxxxxxxx Subject: [ExchangeList] autocomplete list "dissapears" in Outlook client When someone sends an email from Outlook and the email address has been used previously, Outlook will give you the option to select from a list. For some reason, the same sender will come in next day and the autocomplete will not work for the same email address. Does anyone have an idea on where Outlook keeps the list in order to perform the autocomplete? Is there anything that can be done to re-create the list , or "fix" this issue? Thank you Gabriel Rincon ________________________________ From: exchangelist-bounce@xxxxxxxxxxxxx [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Chris Wall Sent: Wednesday, August 23, 2006 10:08 AM To: exchangelist@xxxxxxxxxxxxx Subject: [ExchangeList] Re: do not have permissions to send to this recipient Recipient is selected from Outlook auto complete cache and sender is using Outlook 2003 in RPC over HTTPs mode. Regards, Chris ________________________________ From: exchangelist-bounce@xxxxxxxxxxxxx [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Danny Sent: Wednesday, August 23, 2006 10:57 AM To: exchangelist@xxxxxxxxxxxxx Subject: [ExchangeList] Re: do not have permissions to send to this recipient Is the recipient selected from the GAL or Outlook auto-complete cache? Sender is using Outlook - Exchange Server MAPI profile? On 8/23/06, Chris Wall < Chris.Wall@xxxxxxxxxxxxxxxxxxx> wrote: Okay all, Is there a way to determine why an internal user would receive this message when sending to another internal user? The following recipient(s) could not be reached: John Doe on 8/22/2006 10:12 AM You do not have permission to send to this recipient. For assistance, contact your system administrator. MSEXCH:MSExchangeIS:/DC=com/DC=globalknowledge:NC10S252 There is nothing on the recipients configuration that would reject messages from the sender. Both parties are internal employees and both have exchange accounts on the same server and even the same mailbox store. I am perplexed on this one... Thanks for any info. Chris -- CPDE - Certified Petroleum Distribution Engineer CCBC - Certified Canadian Beer Consumer