Happen to me once in the Ex5.5 days. First this user exceed her quota, then she delete most of her mails, somehow the mailbox size never reduced. She only left with abt 10 mails but mailbox says she used up 10 MB. Strange thing is in the Exchange Administrator also shows 10 M and export mailbox out to a pst file is also 10M. At the end I can never solve this. Have to backup her mailbox into a pst file, create a new mailbox for her and import back from the pst. Strange thing is after importing the mailbox size is correct. Just share my experience I never found the actual cause. What I know later is that Ex5.5 when delete an items, it just mark it as hidden and release the quota back to the mailbox. The hidden items is keep for the retention period set at the Information Store. I suspect for some reason the quota is not released by Exchange. Not sure why. May be there is a way for solving this. -----Original Message----- From: Jawad, Ashraf [mailto:JawadAI@xxxxxxxxxxx] Sent: Monday, January 06, 2003 5:42 PM To: [ExchangeList] Subject: [exchangelist] Mailbox size. http://www.MSExchange.org/ Hi all, We have exchange server 5.5 SP4 in windows NT 4.0 SP6a. We put a mailbox limit size and some users exceed that size so they can't receive any mail. The problem even after we delete old messages from their mailboxes the problem still exist and by checking the Mailbox resources--> total K the mailbox size is much more than the actual messages appear in the users outlook. I need your help to solve this problem. Thanks in advance. Ashraf ------------------------------------------------------ List Archives: http://www.webelists.com/cgi/lyris.pl?enter=exchangelist Exchange Newsletters: http://www.msexchange.org/pages/newsletter.asp Exchange FAQ: http://www.msexchange.org/pages/larticle.asp?type=FAQ ------------------------------------------------------ ISA Server Resource Site: http://www.isaserver.org Windows Security Resource Site: http://www.windowsecurity.com/ Windows 2000/NT Fax Solutions: http://www.ntfaxfaq.com ------------------------------------------------------ You are currently subscribed to this MSExchange.org Discussion List as: lbong@xxxxxxxxxx To unsubscribe send a blank email to $subst('Email.Unsub')