RE: Instant Messaging -- contacts show as not online when they are

  • From: "Troy Armour" <troy@xxxxxxxxxx>
  • To: "'[ExchangeList]'" <exchangelist@xxxxxxxxxxxxx>
  • Date: Fri, 17 Jan 2003 10:42:25 -0000

I need more information-have you the latest service pack installed-and
instant messenger v4.6 for exchange? Have you put the correct entries in
the dns for the instant messenger service?
-----Original Message-----
From: Alfonso Lopez de Ayala [mailto:alopezdeayala@xxxxxxxxxxxx] 
Sent: 16 January 2003 19:01
To: [ExchangeList]
Subject: [exchangelist] Instant Messaging -- contacts show as not online
when they are
Instant Messaging (Exchange 2000) works fine but has the following
glitch I haven't been able to fix -- what should I be looking at?
- User's contacts will show as offline sometimes although they are
online. Signing out and back in fixes the problem.
- User sends instant message to contact that's online, but when
recipient tries to answer a cannot be reached message appears.
- When user comes online it may take a long time for it to show as
online in other's user's contacts.
Users have no problem signing in, and out, and once both users show each
other as online, instant messages flow quickly and smoothly.
What can be causing the problem?
Thanks in advance.
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