Based on this information, I assume the following two things: 1. You are running in cached mode 2. your Offline Address List is not updating as it should, even after forcing it rebuild in Exchange System Manager To verify, change your outlook profile to 'not' run in cached mode. Re-open outlook and browse your Global Address List for this person. Verify that you now see your changes. If you see the changes, I would recommend that you create a new Offline Address List (a completely separate one). Then assign this new Offline Address List to your Mailbox Stores in system manager. Allow time for the new OAL to be updated then set your profile back to cached mode. Update/download the new OAL and test that his settings now appear. I all too often have issues with the OAL not updating as it should. After several issues with this, and contacting Microsoft Support, even they recommend deleting the old OAL and creating a new one... What a pain, right? Another option you have, as posted earlier this week, there is a registry edit that prevent 'Cached' outlook users to use the live Address List instead of pointing to the Offline Address List. Regards, Chris ________________________________ From: exchangelist-bounce@xxxxxxxxxxxxx [mailto:exchangelist-bounce@xxxxxxxxxxxxx] On Behalf Of Jason Lehrhoff Sent: Thursday, March 23, 2006 9:40 AM To: exchangelist@xxxxxxxxxxxxx Subject: [ExchangeList] Address Book email not updated after mailbox added I had an AD user that had a custom, external email address. His boss wanted him to have an email address internally, so I removed the address and all Exchange attributes. I then added a mailbox, and thought all was well. It seems like I can send to him, but if I open his user in Outlook's address book, the email tab still only shows his old external email. I waited a whole day and it still hasn't updated. The user in AD shows the internal emails only. I don't know how to remedy. I tried updating the recipient update services, as well as rebuilding them and same with the offline address list. Help???? -Jason The HealthCare Chaplaincy is a multifaith community of professionals from many cultures dedicated to caring for persons in spirit, mind, and body. We are committed to excellence and leadership in pastoral care, education and research. Privileged/confidential information may be contained in this message. If you are not the addressee indicated in this message (or responsible for delivery of the message to such person), please notify the sender and do not copy or forward this message to any other person.