Maria, It sounds like Duxbury is trying to create the template somewhere that you don't have permission to write. This is a question for Duxbury Tech Support to sort out since it may involve working with your network administrator. Whatever the case, Tech Support will know what needs to be done. Steve ----- Original Message ----- From: Maria Elford To: Duxbury User list Sent: Monday, March 18, 2013 19:28 Subject: [duxuser] template We have Duxbury installed through a network. I have attempted to create a new template and I get the following messages: Error writing new template file and when I hit OK it says: Unable to create new template. Could someone please help me with this issue. Thanks, Maria. Senior Braille Transcriber Statewide Vision Resource Centre Department of Education and Early Childhood Development PO Box 201 Nunawading 3131 Phone: 03 9841 0242 Fax: 03 9841 0878