I have had this brf. issue in the past and I think I resolved it by emailing the attached file to myself and when I tried to open it tell the window to open this file in Duxbury and it offered to "always open this kind of file in Duxbury" and it did. From then on I had no problem. I think ""downloads" offers this window. I hope this helps. Rhonda Gregoire Braille Materials 2650 Bartels Road Cincinnati, Ohio 45244 (513) 232-7770 (513) 232-9047 FAX (513) 509-0143 cell