Nothing to do with AVG? Sounded like AVG to me, in George's original message. What are you referring to? Dave ----- Original Message ----- From: "Sean A. Cummins" <seanacummins@xxxxxxxxx> To: <ddots-l@xxxxxxxxxxxxx> Sent: Monday, December 14, 2009 08:18 Subject: [ddots-l] Re: FW: [jaws-uk] JAWS 11 Lost Focus Issues - a mystery possibly solved It has nothing to do with AVG. Sean ----- Original Message ----- From: "neville peter" <neville@xxxxxxxxxxxxxxxx> To: <ddots-l@xxxxxxxxxxxxx> Sent: Monday, December 14, 2009 9:08 AM Subject: [ddots-l] Re: FW: [jaws-uk] JAWS 11 Lost Focus Issues - a mystery possibly solved Is this problem only with those who have AVG? I use Avast. Anyone reporting this problem who doesn't use AVG? -----Original Message----- From: ddots-l-bounce@xxxxxxxxxxxxx [mailto:ddots-l-bounce@xxxxxxxxxxxxx] On Behalf Of Kevin Gibbs Sent: Monday, December 14, 2009 10:54 AM To: ddots-l@xxxxxxxxxxxxx Subject: [ddots-l] Re: FW: [jaws-uk] JAWS 11 Lost Focus Issues - a mystery possibly solved George, Recently, I've noticed that JAWS will start reading a few lines of an e-mail and then start repeting those lines and then read all the way to the bottom having begun the "repetition." I happen to have JAWS 10 and a free version of AVG that a computer dealer installed after a last hard crash. Could removing AVG, or installing this patch have a positive effect on my problem? -----Original Message----- From: ddots-l-bounce@xxxxxxxxxxxxx [mailto:ddots-l-bounce@xxxxxxxxxxxxx] On Behalf Of George Bell Sent: Monday, December 14, 2009 4:40 AM To: ddots-l@xxxxxxxxxxxxx Subject: [ddots-l] FW: [jaws-uk] JAWS 11 Lost Focus Issues - a mystery possibly solved Given the current thread regarding JAWS 11 stability, etc., I thought the following might be of interest to a few of you. It comes from the U.K. main JAWS dealer, hence I know has credibility. George. -----Original Message----- From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Tristram Llewellyn Sent: 09 December 2009 16:22 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] JAWS 11 Lost Focus Issues - a mystery possibly solved Dear JAWS-UK Listers For a while I have been hearing of small but significant numbers of JAWS users having focus problems whilst using JAWS, these would be really quite noticeable by their frequency rather than some random issue that crops up occasionally as a part of normal sessions. Many had assumed that it was a JAWS 11 problem although I also heard of others that had the same experience with JAWS 10 and maybe as far back possibly as JAWS 9.0. With the kind assistance of a few who contacted me off list and supplied further information, in particular Deon Van Wyk (who frequents this list) we have arrived at an answer to the problem, some of you may already even have found the answer yourself. However here it goes. Introduced in AVG 9.0 is a new feature that allows the anti-virus to have absolutely minimal impact on the system when a user is running a game, user forums have reported that gamers have been affected by a problem when this option is turned on where their game is minimized unexpectedly. It also turns out that this feature is also possibly adversely affecting JAWS because it sees it as a full screen application too. Two potential solutions have emerged since these reports were picked up and either one may be desirable depending on circumstances. The first is to disable the suspected feature and thereby workaround the problem, a second is to install a temporary patch into AVG 9.0. Please see details of solutions below. Work around the issue by disabling gaming feature: 1 Locate the AVG program icon on the desktop or use "insert+F11" to locate it in the system tray to activate it. 2 In the AVG main window press alt+T to open the "Tools" menu. 3 Then press down arrow to locate "advanced Settings" and press ENTER to open. 4 A new window will open placing you on the "Appearance" branch of the tree view. 5 Press the TAB key until you reach the checkbox labelled "enable gaming mode when a full-screen application is executed" and press SPACEBAR to check it. 6 Then press TAB until you reach the "OK" button and press SPACEBAR on that to dismiss the dialogue and save the settings. 7 Please then restart the machine and log back into Windows for the settings to fully take effect. Use the temporary patch to fix the issue: A temporary patch has been posted by an employee of Grisoft who develop AVG via their online forum under the post linked here: http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=4101 5# post_41015 Instructions for installation below: 1 Please direct your browser to the f9ollowing link below to download the patch update file issued by Grisoft for AVG 9.0: http://forums.avg.com/attachment/freeforum/ww/41015/113 2 Create an empty folder on the computer hard disk into which you can extract the files from the download. 3 When the download is complete extract the contents of the ZIP file to an empty folder on the hard disk. 4 The ZIP should only contain one file called "AVGCPNFIX.EXE", please rn this file to install the patch for AVG 9.0. 5 After installing the patch please restart your machine for the patch to take effect after the reboot. Hope this is useful. Regards. Tristram Llewellyn Sight and Sound Technology Technical Support www.sightandsound.co.uk Mail: Tristram: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx Technical: Support@xxxxxxxxxxxxxxxxxxx General - info@xxxxxxxxxxxxxxxxxxx Phone: Support line: 0845 634 7979 Sight and Sound Technology Limited is a company registered in England and Wales, with company number 1408275. 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