Any thoughts on mobile are appreciated?
From: Phil Bringleson
Sent: October-12-16 3:16 PM
To: d2lont@xxxxxxxxxxxxx
Subject: D2L LE Notifications - not being received by Bell mobility customers
D2L Problem Management item PRB0051597 is related to this issue.
Bell Mobility Customers are not receiving Learning Environment notification
updates.
As per an update to our incident, from D2L Support, from investigation into the
logs related to the SMS notifications, it looks like while the notification is
actually sent, some cell phone providers are deferring the messages as
potential spam, and so they never reach the intended recipient. In some cases
changing the reply to address, or adding the SPF record resolves the issue, but
in other cases it was found to still not work.
Items to note:
1. I removed the from address, the D2L notification still did not
successfully send.
2. Outside of D2L, I was able to successfully send an email to SMS for a
Bell Mobility customer.
3. Outside of D2L, I was able to successfully send an SMS to email from a
Bell Mobility customer.
4. All of the above were from our domain.
5. Bell Mobility customers, so far, are the only ones impacted.
Does anyone have D2L LE Notifications working for Bell Mobility customers?
For the related D2L PRB, there is currently no ETA on what can be done to
resolve this, but as new information is obtained, they are letting me know.
Thank you for any insight anyone can provide,
Phil
