Any hacking tools that are free, other than SysInternals $300? If the agent does not know his LOCAL ADMINISTRATOR password. <gulp>. Our CRM app toasted his laptop. Did mine also, and I need to get in the recovery console to put in a MSVCRT.DLL which requires the Local Administrator password. Thank you, Eric Vogel --------------------------------------------------------------------------- Computer Talk Shop http://www.computertalkshop.com Un-subscribe/Vacation, http://listoptions.computertalkshop.com List HowTo: http://faq.computertalkshop.com To join Computer Talk Shop's off topic list, please goto: http://computertalkshop.com/other_cts_lists.htm ---------------------------------------------------------------------------