[BNU] Re: having trouble upgrading
- From: Alex Hall <mehgcap@xxxxxxxxx>
- To: lisaporter429@xxxxxxxxx
- Date: Sun, 10 Nov 2013 20:12:13 -0500
I assume you still have ks9.0 or 9.1? If so, then the license file will be
emailed to the address Humanware has registered to the Apex’s serial number.
The only way to change this is to contact the original owner and have them ask
Humanware to change it. You can also call Humanware directly and explain the
situation - they might be willing to change it for you, but no promises. It’s
worth a try, though, if you cannot get in touch with the Apex’s original owner.
On Nov 10, 2013, at 8:05 PM, Lisa D Porter <lisaporter429@xxxxxxxxx> wrote:
> Hi,
> I'm so bad as I haven't upgraded my Apex yet and have been worried this would
> happen so never did. I was living in PA when I got my Apex, given to me by my
> counselor at BBVS. No transfer of ownership or anything like that was done,
> but they let me keep it. Now that I want to upgrade, I went to the site and
> entered my email address and serial number. Then, I got this message back
> where I should be getting an email from HW. Is this normal or does anyone
> have any ideas what I can do to get the upgrade finally?
> Lisa
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Have a great day,
Alex (msg sent from Mac Mini)
mehgcap@xxxxxxxxx
-------------------------------
BNU: BrailleNote Users - a forum for users of BrailleNote family of products
from Humanware.
Website: www.braillenoteusers.info
IMPORTANT: By default, replies will be sent to individuals. If you feel that
your reply would be useful for others, please use "reply to all" feature in
your email client.
If you wish to unsubscribe from this list, send an email with the subject line
of "unsubscribe" to braillenote-request@xxxxxxxxxxxxx.
You can also visit our list page at:
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