Hi, The complete serial number text is 650320NNNNNN where NNNNNN is the last six digits of the serial number you got on the below email message. Cheers, Joseph -----Original Message----- From: braillenote-bounce@xxxxxxxxxxxxx [mailto:braillenote-bounce@xxxxxxxxxxxxx] On Behalf Of Lisa D Porter Sent: Monday, November 11, 2013 3:13 PM To: braillenote@xxxxxxxxxxxxx Subject: [BNU] Apex update results Hi, Thanks for your help and or suggestions. I thought I was getting somewhere when I got this email from HW HumanWare Licenses Web Site: device registration confirmation This email confirms that the device serial number 002328 has been registered to you. You can now login to the HumanWare license web site at http://license.humanware.com to obtain licenses for this device. You will need to enter your device serial number and your current email address. Thank you. -The HumanWare Team! But apparently not as when I got to the site above and entered the serial number in the email, this is what I got. I understand the meaning of the error, but I thought what was called the serial number in the email and that I had was all of it. Do you guys know how I can obtain this from the unit itself? Thanks. Lisa Login HumanWare License Management Login page: Please select your product: BrailleNote Apex Serial Number (no space or dashes): 002328 Email: lisaporter429@xxxxxxxxx Login WARNING : Serial number is your web site identifier, we need it to let you log in the system. It should be 12 digits long ------------------------------- BNU: BrailleNote Users - a forum for users of BrailleNote family of products from Humanware. Website: www.braillenoteusers.info IMPORTANT: By default, replies will be sent to individuals. If you feel that your reply would be useful for others, please use "reply to all" feature in your email client. If you wish to unsubscribe from this list, send an email with the subject line of "unsubscribe" to braillenote-request@xxxxxxxxxxxxx. You can also visit our list page at: www.freelists.org/list/braillenote From this page, you can unsubscribe, change email delivery settings and view list archives. If you have any comments or questions for list moderators, please send an email to braillenote-moderators@xxxxxxxxxxxxx. Thanks. ------------------------------- BNU: BrailleNote Users - a forum for users of BrailleNote family of products from Humanware. Website: www.braillenoteusers.info IMPORTANT: By default, replies will be sent to individuals. If you feel that your reply would be useful for others, please use "reply to all" feature in your email client. If you wish to unsubscribe from this list, send an email with the subject line of "unsubscribe" to braillenote-request@xxxxxxxxxxxxx. You can also visit our list page at: www.freelists.org/list/braillenote From this page, you can unsubscribe, change email delivery settings and view list archives. If you have any comments or questions for list moderators, please send an email to braillenote-moderators@xxxxxxxxxxxxx. Thanks.