[bookshare-discuss] Re: Anyone else having trouble downloading books from the collection?
- From: David Goldfield <disciple1211@xxxxxxxxxxx>
- To: bookshare-discuss@xxxxxxxxxxxxx
- Date: Tue, 05 Feb 2013 20:29:22 -0500
Lynda,
Thank you for this information as it is definitely very helpful. First,
don't worry about looking bad to someone else just because you have
questions. None of us crawled out of the womb with the knowledge that
we have. I can remember when I got my first computer. I had a network
of people that I was calling to ask questions and, fortunately, they
were all extremely patient. This list is your network of people who are
users of Bookshare and who will try and help if they can. It's a
pleasure to pay it forward, as my wife often says. That's why this list
is here.
First, let me say that I'm not a Bookshare employee, just a user.
Therefore, I can't guarantee that I'll be providing you with the best
quality help. If this turns out to be the case then I'm sure someone
else on this list will not hesitate to add comments or corrections to
anything I might tell you. However, in addition to being a Bookshare
member I'm an assistive technology instructor with over 20 years of
support and teaching experience and so I think I'll be able to make at
least a small contribution.
OK, your setup is pretty standard. JAWS 7, Xp, IE 7 and an NLS player.
First, I'm going to assume that you're able to log into Bookshare. That
is the most important step to all of this since you can't download most
of their books if you're not actually logged in. So, when you go to
bookshare.org make sure that the system actually knows who you are.
With JAWS go to the top of the Web site with control home.
press the letter H to go to the next heading on the page. If you're
logged in you should hear your name with a heading title like "Lynda
Jones's Taskbar" assuming that your name is Lynda Jones. If you don't
hear this then you might not be logged in.
From the top of the page press the letter E, which tells JAWS to go to
the next edit box it sees.
If you hear it say something like "email edit" then you're not logged
in. If it says "enter title, author, etc." then you're likely logged in.
If JAWS says "email edit" press enter to go into forms mode.
Type in the email address you used when you signed up with Bookshare.
Next, press the tab key.
JAWS will ask you for your password. Enter the password at this point.
Press tab again. You'll hear "remember me, check box not checked."
Press the spacebar.
Press tab again.
You should hear something like "log in button."
Press enter and you're logged in.
To verify this go to the top of the page with ctrl-home and press H for
next heading and Bookshare should verify that you are on your taskbar.
Once you have established that you're logged in we need to have you
download a book.
there are several ways that you can use to locate books. However, to
make things simple let's start by having you search for a book you want
to read, either by typing in the book's title or author.
To do this, press the letter E to tell JAWS to look for the next edit box.
If it says "no next edit box" just go to the top of the page with
control-home and press the letter E.
Once you hear it say edit press the enter key to go into forms mode.
Type a title or author and press enter.
You're now on the results page.
Press the letter H several times and, eventually, you'll hear "search
results, what download format should I choose?"
Keep pressing the letter H until you hear a title you want to read.
Next, press the letter C to go to the combo box that allows you to
choose which format you want.
Press enter to go into forms mode.
Since you're using an NLS digital player the format you want to choose
is "daisy audio."
Arrow down until you hear "daisy audio."
Press tab and you should hear "download button."
Press enter.
At this point the book will not download. The Bookshare service needs
to actually prepare the book for you.
Because of this you'll be taken to a page known as your history. This
page gives you a list of books that you've ordered previously.
Press H for heading and, eventually, you'll be in a list of books with
the book that you just ordered at the top of the list.
When you hear the book's title press down arrow.
After hearing the author's name you'll probably move to a message saying
that the book you requested is being prepared.
This process of preparing the book will take around ten to fifteen
minutes, maybe less.
At this point open your email program and wait for an email from
Bookshare to arrive telling you that the book that you requested is
ready for download.
Once this email has arrived press alt-tab which should take you back to
the history list on Bookshare.
Next, press the f5 key. This tells Internet Explorer to refresh or
reload the page you were viewing.
Once the page reloads press H until you are in the heading with the book.
Arrow down and you should now hear a link which says "available."
Press enter.
Internet Explorer should bring up a dialog asking for the title of the
file you're about to download. It's very similar to the "save" dialog
you might encounter when you save documents in a word processor such as
Wordpad or Microsoft Word.
You shouldn't actually have to enter a title as the title should already
be written in the edit box. Just press enter.
The book should now begin downloading. Depending on the speed of your
connection and the size of the actual file this process could take a
while: maybe ten minutes, maybe up to a half hour.
Once the file has been downloaded we need to locate it.
On Windows XP this should be in a folder called Downloads which is
located inside the My Documents folder.
To see if this is correct go to your desktop with the Windows key and
the letter M
Press the letter M until you go to My Documents.
Press enter.
Next, press the letter D until you hear "downloads."
Press enter.
You should be in the folder where your book is located. As an example,
if the book's title was "Romeo and Juliet" then your file should have a
title with a name similar to "Romeo and Juliet Daisy audio.zip."
Let me know if the steps I've outlined so far are working for you.
If they are then I'll send you another message with the steps to extract
and transfer the file to a thumb drive or cartridge so you can play it
on your player.
Lynda wrote:
Hi David,
It's now February fifth and I just realized that I left this message
in progress last night and I just wrote a reply to the list as if it
was sent yesterday. Sorry for getting ahead of myself.
Thank you for your interest in helping me read bookshare books. The
information you requested follows:
I am using Jaws 7, Windows XP, Internet Explorer 7, on a Microtech
computer and I will be using my NLS Digital Player for reading. I've
been reading all of the messages but I felt as though I couldn't say
anything because I didn't want to look bad in anyone's eyes. Well,
finally, I took an old family saying to heart and decided that reading
the books is something that I want bad enough that I no longer care
about how I look in the learning process. So, as the "old folks say,"
"Nothing beats a failure but a try." Have a wonderful day and God
bless you.
Yours in Reading,
Lynda
----- Original Message ----- From: "David Goldfield"
<disciple1211@xxxxxxxxxxx>
To: <bookshare-discuss@xxxxxxxxxxxxx>
Sent: Monday, February 04, 2013 2:24 PM
Subject: [bookshare-discuss] Re: Anyone else having trouble
downloading books from the collection?
Lynda,
Six years is too long to be a member of Bookshare without being able
to read a single book. Let's help you to end this cycle so you can
have six years of reading books!!!
You've come to the right place because this list has savvy members
who can assist. I'd like to be one of them and I offer my help to
you in trying to correct this problem.
First, could you give us a little bit of information about the
computer you are using. Specifically, here is what we on this list
should know so that we can help you.
Do you know which version of Windows you're using, assuming you're
using a Windows computer. In other words, are you using Windows XP,
Vista, 7 or 8? If you're not using Windows can you tell us which
operating system and which version you're using? In other words, is
it an Apple Mac computer?
Secondly, which Web browser are you using? In other words, are you
using Firefox, Internet Explorer, etc.
Also, if you're using a screen reader could you tell us which one it
is and, if you know it, which version of the screen reader are you
using?
These questions may seem like they have nothing to do with Bookshare.
However, they will give us some information which will then be able
to help you to not only download your books but also to locate and
read them.
Finally, what device are you using for reading which you'd like to
use to read your Bookshare books? As an example: Victor Stream, NLS
Digital player, Victor Reader Soft, etc.
As a passionate book reader and one who loves Bookshare I am
personally committed to helping you begin reading your books and I
know that many on this list share my passion.
Don't worry about what you feel that you know or don't know about
technology. Just do the best that you can and we'll do the best that
we can to work with you.
David
Lynda wrote:
Hi Judy:
Yes, I too have been having trouble downloading books. Once I
download the books I can't find them anywhere on my computer. I've
been a bookshare member for most of six years and I have yet to read
one book because of constant technology problems. First of all, I am
not at all technology savvy and I don't care to be. But, technology
is the world we live in today and I realize and accept that I need
to know how to do certain things. My good typing has been and is my
saving grace in this. Thank you Jesus! I was hoping to put new
books on my new bookshelf and use it like a library. I couldn't
even find the books on my history page. I am hoping to at last
really read them once I can find them and put them away on my shelf.
Anybody want to help? I can be reached at this address:
lynda@xxxxxxxxxxxxx and before the day is over, I will also be
reachable at: lynda@xxxxxxxxxxxx, once my service is restored.
Blessings to All:
Lynda
----- Original Message ----- From: "Judy s."
<cherryjam@xxxxxxxxxxxxxxxx>
To: "bookshare-discuss" <bookshare-discuss@xxxxxxxxxxxxx>
Sent: Sunday, February 03, 2013 10:02 PM
Subject: [bookshare-discuss] Anyone else having trouble downloading
books from the collection?
Hi all,
Starting yesterday evening, and continuing today, the books I'm
trying to download as a member in the DAISY with image format are
"stuck" with a status of "In Progress" and haven't become
available. Three of the books are new to the collection, the
fourth is one I downloaded a few months ago without any
difficulties (the Stokes Hummingbird Book).
Has anyone else encountered this problem over the weekend? I've
sent an email to support so I hope to hear from them after the
weekend; this happened a few weeks ago too, and the books never did
become available.
Judy s.
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